Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
31
31
years of professional experience
Work History
Lead Administrative Assistant
Staples Energy
Bakersfield, California
04.2024 - Current
Working with the LIWP Program for MAROMA Energy Farmworker Housing Component
Making sure customers get appointments for a Program Representative to go to the home and qualifying customers for the program based on income, Categorical proof
Scheduling an Assessor to go out to the home to ensure the home is feasible for the program and make an assessment of all possible measures to be installed in the home.
Double check assessment through GoCanvas and or through TEAMS Chat, so MAROMA Energy can inspect file for possible installation of all feasible measures.
Scheduling any customer issues or complaints that they might have to do with a particular customer.
Updating files in GoCanvas, upload documents.
Enroll customers for PG&E Energy Savings Assistance Program through Resource Innovations (RI) Data Base
Answer phone calls and send them to the correct department.
I have experience working with HEAT, GoCanvas, RI, and RHA databases.
Program Manager
Pacific Coast Energy Conservation Services Inc.
Bakersfield, California
10.2020 - 03.2024
Working with all of the company's programs, such as Southern California Gas Company and PG&E.
Scheduling any customer issues or complaints that they might have to do with a particular customer.
Responsible for all invoicing for these programs and any reports that are due monthly.
Qualifying customers for low income programs (reviewed paystubs,bank statements,any form of income that was submitted)
Answering phones on a multiple-line phone.
Office Manager
Reliable Energy Management, Inc.
Paramount, Ca
06.2003 - 03.2020
Working with all of the companies programs such as Edison, Southern California Gas Company, State Program and PG&E
As well as Private Jobs
Scheduling, ordering Equipment, Keeping Track of inventory, permit pulling, city inspections any customer issues or complaints that they might have to do with a particular customer
Responsible for all invoicing for these programs, and any reports that are due monthly
Training new office employees for whatever department they are going to be doing
Assisting Ron and Judy with any projects that they might have for me such as commissions, scheduling meetings, conference calls, and attending meetings off sites for both Ron and Judy.
Billing Admin.
Daylight transport
Torrance, Ca
04.2002 - 05.2003
Calling customers for verification of information
Updating reports on a timely manner, some data entry and phones
Adjusting and rating freight bills.
Warehouse/ Office System Coordinator
Industrial Parts Depot
Torrance, Ca
11.1993 - 11.2001
Answering phones, data entry, filing, ten-key, adding hours for pay roll
Speaking with representatives from various trucking companies to establish and get freight rates
Scheduling trucking companies for pick-ups
Worked on getting the best trucks for the freight, whether it would be LTLS, Truckloads, UOS, Etc
Invoicing and billing for parts that were shipped
Filled out the correct paperwork for customs, for any export orders that would ship out.
Education
Certification as a Medical Assistant. -
SCROC
Torrance, CA
General education -
Los Angeles Harbor College
Wilmington, CA
High School Diploma -
Narbonne High School
Harbor City, CA
Skills
Answering multi-line phones
Great customer service skills
Very dependable
Invoicing and Billing
Strong Organization
Report Generation
Task Delegation
Travel Arrangements
Calendar Management
Workload prioritization
File Management
Accounting Support
Spreadsheet Management
Meeting Scheduling
Client liaison
Filing Alpha-Numeric
Data entry
Computer Literate
Good with number/ figures
Great team player
Self motivated
Flexible and willing to take on a variety of tasks