Maria Isabel Kost
Summary
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
20
20
years of professional experience
Work History
Sales Associate
Navy Exchange
07.2020 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Navy Exchange NATO
03.2016 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
Barbershop Manager
Daniels Barber Shop
09.2003 - 10.2015
- Managed complex appointment schedule for high-volume client base.
- Resolved guest complaints about service or style.
- Managed business customer service, responding to requests and concerns promptly.
- Consulted with clients to assess personal style preferences and unique needs.
- Monitored inventory and availability of supplies, tools and products to minimize delays.
- Styled hair according to customer preferences.
- Counted and documented opening and closing cash amounts daily.
- Consistently received positive performance reviews from guests.
Education
No Degree - Liberal Arts And General Studies
Arizona Western College
Yuma, AZTechnical Diploma - Cosmetology
BeBe's School of Beauty
San Luis, AZ06.2002
Skills
- Sales Expertise
- Meeting Deadlines
- Exceeding Customer Expectations
- Product and Service Sales
- Stocking and Replenishing
- Customer Service
- Product Promotion
- Cash Register Operation
- Money Handling
- Multitasking Strengths
- Strong Communication and Interpersonal Skills
- Team Cooperation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Navy Exchange
07.2020 - Current
Cashier
Navy Exchange NATO
03.2016 - 02.2020
Barbershop Manager
Daniels Barber Shop
09.2003 - 10.2015
No Degree - Liberal Arts And General Studies
Arizona Western College
Technical Diploma - Cosmetology
BeBe's School of Beauty
Similar Profiles
Elsie GibsonElsie Gibson
Sales Associate at Navy ExchangeSales Associate at Navy Exchange
Ashley WardAshley Ward
Customer Service Supervisor at Navy ExchangeCustomer Service Supervisor at Navy Exchange
Carrie SiemerlingCarrie Siemerling
Consumables Supervisory Sales Associate at Navy ExchangeConsumables Supervisory Sales Associate at Navy Exchange
Briana MillerBriana Miller
Stocker at Navy ExchangeStocker at Navy Exchange
Devon Pettway Jr.Devon Pettway Jr.
Assistant Sales Associate and Sales Associate at Palm Beach TanAssistant Sales Associate and Sales Associate at Palm Beach Tan