Hi, I’m
Maria Isabel Mendoza
The Bronx,NY
Summary
Proven leader and effective communicator, excelled as Cashier Team Lead at Wendy's Restaurant, enhancing team performance and customer satisfaction. Mastered multitasking in high-pressure environments, significantly improving service efficiency. Skilled in problem-solving and customer service, adept at fostering positive experiences and streamlining operations. Demonstrates a commitment to excellence and continuous skill improvement.
Overview
8
years of professional experience
Work History
Prep , Server , Cashier
Golden Corral
05.2009 - 06.2016
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Wendys Restaurant
Cashier Team Lead
01.2008 - 05.2009
Job overview
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
Education
Ponce High School, Ponce , Puerto Rico
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Excellent Communication
- Calm Under Pressure
- Active Listening
- Problem Resolution
- Verbal Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Golden Corral
Prep , Server , Cashier
05.2009 - 06.2016
Cashier Team Lead
Wendys Restaurant
01.2008 - 05.2009
Ponce High School
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