Maria Isabel Nava-Barragan
Davenport,Fl
Summary
Highly self-motivated professional, both creative and detail-oriented, focused on results with a record of accomplishments in the customer service and sales industry spanning over eighteen years. I can offer positive interactions with individuals at all levels. Accustomed to working in fast-paced environments with the ability to think quickly in difficult situations. I enjoy sharing knowledge and encouraging the development of others to achieve specific team goals.
Overview
21
21
years of professional experience
1
1
Certification
2
2
Languages
Work History
Team Leader, Team Trainer
Wawa Inc
Davenport, FL
07.2021 - Current
- Led team in daily operations, ensuring optimal customer service and satisfaction.
- Streamlined workflow processes, enhancing efficiency and reducing wait times for customers.
- Trained and mentored new employees, fostering a collaborative team environment.
- Implemented inventory management practices, maintaining stock levels and minimizing waste.
PACKER
WALMART
04.2020 - 09.2020
- Assisted in achieving company goals by supporting fellow production workers.
- Ensured that proper stock levels were maintained on production line.
- Adhered to company’s protocol to minimize costs at the production level.
- Thoroughly inspected all finished products for quality and assurance according to the customers’ expectations.
- Complied to all safety, health, and environmental regulations, policies and procedures.
PREP COOK
CHUY'S
07.2014 - 03.2020
- I was responsible for prepping and preparing all food from scratch.
- I have learned and memorized all recipes in one week, which consisted of 60 dishes.
- I was responsible for using proper rotation of food products, maintaining proper food temperatures and cleanliness to exceed Florida Department of Health standards.
- Informed kitchen manager to reorder food when inventory was running low.
- Possessed the ability to carry food crates weighing up to 60 lbs. daily.
- Utilized effective communication between runners, cooks, chefs and managers to ensure food was accurate and executed in a timely manner.
- Trained and developed eight team members to become a prep cook.
- Prepped dishes for 500-1000 customers daily.
SHIFT MANAGER
BURGER KING
01.2006 - 07.2017
- I took on responsibilities of front and back of the house duties.
- I was responsible for delegating associates to clean, maintaining proper temperatures to exceed Florida Department of Health standards, restocking products, maintaining fast speed of service, providing excellent customer service with a smile.
- Taking and fulfilling orders accurately, resolving customer opportunity issues, displaying P.O.P. (point of purchase) advertisement, daily and monthly inventory counts, scheduling and labor, assisting general manager with hiring, training and development.
- Maintaining day-to-day operations when the general manager was not present.
Education
HIGH SCHOOL DIPLOMA - undefined
CBTIS HIGH SCHOOL
Puerto Vallarta, Jalisco, Mexico07.2000
Skills
Reading books
Making jewelry
Learning new cooking recipes
Fluent in English and Spanish
Ability to make tough decisions and work well under pressure
Ability to adapt quickly to new environments
Certification
Food Manager Safety Certificate.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Team Leader, Team Trainer
Wawa Inc
07.2021 - Current
PACKER
WALMART
04.2020 - 09.2020
PREP COOK
CHUY'S
07.2014 - 03.2020
SHIFT MANAGER
BURGER KING
01.2006 - 07.2017
HIGH SCHOOL DIPLOMA - undefined
CBTIS HIGH SCHOOL