Maria Isabel Shank

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
• Collaborated with interdisciplinary healthcare teams to provide coordinated care.
• Empowered patients through education on self-management techniques for chronic conditions.
• Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
• Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
• Improved clinical workflow with introduction of electronic health records system.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Enhanced patient care by meticulously recording vital signs and updating patient records.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
• Contributed to clean and safe clinic environment by adhering to sanitation protocols.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Taught patients about medications, procedures, and care plan instructions.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
• Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
• Checked patient insurance, demographic, and health history to keep information current.
• Transcribed phone messages and relayed to appropriate personnel.
• Supported office staff and operational requirements with administrative tasks.
• Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
• Provided clear post-draw instructions to patients, enhancing their understanding and compliance with care instructions.
• Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Collected blood samples in accordance with laboratory protocols and regulations.
• Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
• Verified proper storage and transportation of specimens to laboratories.
• Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
• Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
• Enhanced patient care by meticulously recording vital signs and updating patient records.
• Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
• Completed EKGs and other tests based on patient presentation in office.
• Collected and documented patient medical information such as blood pressure and weight.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Prepared lab specimens for diagnostic evaluation.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Measured patient pulse oximetry.
• Followed appropriate procedures to minimize patient's exposure to radiation.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
• Streamlined patient check-in process, reducing administrative burden for medical staff.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Implemented updated policies and procedures in compliance with HIPAA regulations, safeguarding sensitive patient information.
• Maintained a clean and welcoming reception area, contributing to a positive patient experience upon arrival.
• Supervised junior office assistants, offering guidance and support in their day-to-day tasks while monitoring their progress towards professional goals.
• Coordinated patient scheduling, check-in, check-out and payments for billing.

• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, including filing, organizing and scanning documents.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Measured patient pulse oximetry.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
• Directed patients to examining rooms and coordinated transportation assistance as necessary.
• Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
• Prepared lab specimens for diagnostic evaluation.
• Completed EKGs and other tests based on patient presentation in office.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Measured patient pulse oximetry.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Checked patient insurance, demographic, and health history to keep information current.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
• Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
• Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Registered and verified patient records before triage with most up-to-date information.
• Conducted patient intake interviews, recording and documenting relevant information.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
• Performed medical records management, including filing, organizing and scanning documents.
• Obtained client medical history, medication information, symptoms, and allergies.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
• Packaged and shipped specimens to central lab daily.
• Assembled tourniquets, needles, and blood collection devices to prepare work trays.
• Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
• Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
• Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
• Supported laboratory technicians by preparing and organizing samples for analysis, facilitating smoother workflow.
• Reduced patient wait times by implementing effective appointment scheduling system.
• Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
• Verified proper storage and transportation of specimens to laboratories.
• Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
• Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
• Performed laboratory tests to assist physicians in diagnosis.

Business Office Manger

Property Manager for Apt Complex

Store manager

Customer service Representative Manager