Mariaisabel Sole
Tracy,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Excellent in anticipating customer needs, addressing complaints and assuring customers feel welcome. Maintains focus and positive attitude in stressful situations and high-volume environments. Upbeat, friendly and anticipating customer needs to facilitate an enjoyable experience.
Overview
6
6
years of professional experience
Work History
Bank Teller
Chase Bank
Union City, CA
01.2021 - 01.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted, verified and handled bank deposits and armored car transactions.
Waitress Supervisor
Bronco Billy’s Pizza Palace
Fremont, CA
08.2018 - 04.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Gym Receptionist
City Sports Club
Hayward, CA
05.2018 - 10.2019
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
Education
High School Diploma -
James Logan High School
Union City, CA06.2016
Skills
- Professional Customer Service
- Relationship Building
- Cash Handling Expertise
- Opening and closing procedures
- Safe Food Handling
- Menu Memorization
- Patience and Empathy
- Handling Complaints
Timeline
Bank Teller
Chase Bank
01.2021 - 01.2024
Waitress Supervisor
Bronco Billy’s Pizza Palace
08.2018 - 04.2020
Gym Receptionist
City Sports Club
05.2018 - 10.2019
High School Diploma -
James Logan High School