Maria Isabel Williamson
San Antonio
Summary
Dynamic Physical Therapist with a proven track record at big Company in South America, Smart Fit and other respected institutions. Excelled in fostering patient trust, achieving high satisfaction. Skilled in clinical reasoning and exceptional at teamwork, demonstrated through successful multidisciplinary collaborations and great following orders too. Fluent in English and Spanish, enhancing customer experiences and contributing to significant sales growth.
Demonstrates communication, and teamwork skills, with proven ability to quickly adapt to new environments. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Physical Therapist
Smart Fit
02.2022 - 08.2022
- Developed strong relationships with patients, establishing trust and rapport to facilitate successful therapy outcomes.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Enhanced patient satisfaction by providing one-on-one attention and addressing individual concerns.
- Managed high-volume caseload and organized daily schedules of patients.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for optimal patient outcomes.
- Supported the smooth operation of the gym by overseeing daily scheduling, appointment confirmations, and rescheduling as needed.
- Supported ongoing quality improvement initiatives within the practice by identifying areas for potential improvement and developing action plans for implementation with team collaboration.
Physical Therapist
(IPS) Insurance Best Home Care
08.2021 - 01.2022
- Developed strong rapport with patients and families, fostering trust during difficult medical circumstances.
- Maintained detailed documentation of patient assessments, treatments, and progress for accurate record-keeping and seamless communication among healthcare providers.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Mentored new physical therapists, fostering a supportive learning environment and sharing clinical expertise.
Physical Therapist
Salud Total IPS Virrey Solis
08.2021 - 01.2022
- Managed high-volume caseload and organized daily schedules of assistants and patients.
- Conducted clinical assessment and evaluation to determine patient needs.
- Evaluated physician referrals and determined appropriate evaluation procedures according to patient needs and medical history.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Performed bronchial hygiene techniques to remove mucus and secretions from patient lungs and improve lung function.
Customer Service Representative
Concentrix
06.2018 - 10.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Education
Bachelor in Physical And Respiratory Therapist - Physical Therapy
Universidad Del Rosario
Colombia, Bogota02-2021
Skills
- Clinical reasoning
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly, positive attitude
- Time management
- Multitasking Abilities
- Critical thinking
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Physical Therapist
Smart Fit
02.2022 - 08.2022
Physical Therapist
(IPS) Insurance Best Home Care
08.2021 - 01.2022
Physical Therapist
Salud Total IPS Virrey Solis
08.2021 - 01.2022
Customer Service Representative
Concentrix
06.2018 - 10.2018
Bachelor in Physical And Respiratory Therapist - Physical Therapy
Universidad Del Rosario
Similar Profiles
Adriana Itzel Pérez HuertaAdriana Itzel Pérez Huerta
Receptionist at Smart FitReceptionist at Smart Fit
Damaris Del AguilaDamaris Del Aguila
Sales Receptionist at Smart Fit PeruSales Receptionist at Smart Fit Peru
Rossana VasquezRossana Vasquez
ASISTENTE TEACHER at Smart And Fit KidsASISTENTE TEACHER at Smart And Fit Kids