Maria Isela Santos
El Paso
Summary
Adept at multitasking and organization, I excelled in a fast-paced environment at SWKEY Program, ensuring high-quality meal preparation with a keen focus on safety and sanitation. My ability to efficiently manage multiple orders and reduce food waste significantly enhanced customer satisfaction and operational efficiency. Skilled in cooking techniques and customer service, I consistently prioritized health and safety regulations.
Overview
7
7
years of professional experience
Work History
Cook
SWKEY Program
08.2021 - 09.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Provider
Alegre Home Care
03.2020 - 06.2021
- Evaluated potential partnership opportunities with external organizations, pursuing collaborations that expanded access to care for patients within the network.
- Designed proactive retention strategies aimed at keeping top-level talent engaged and committed within the organization.
- Enhanced provider satisfaction by promptly addressing concerns and offering timely resolutions.
- Established strong relationships with healthcare providers, fostering trust and loyalty between parties.
Provider
Gablinks
04.2017 - 06.2020
- Reduced claims processing time by closely monitoring billing accuracy and promptly addressing discrepancies.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Kitchen organization
- Strong attention to safe food handling procedures
- Frying
- Cooking techniques
- Knife skills
- Sanitation
- Supply restocking
- Food waste reduction
- Performance improvement
- Portion control
- Food handler certification
Timeline
Cook
SWKEY Program
08.2021 - 09.2024
Provider
Alegre Home Care
03.2020 - 06.2021
Provider
Gablinks
04.2017 - 06.2020
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