Maria Ivonne Castillo
Lilburn,Georgia
Summary
Motivated and people-oriented professional with over 10 years of successful experience in account management in different sectors. Proven track record of building customer relationships and exceeding company's goals.
Overview
11
11
years of professional experience
Work History
Account Executive
Insuretrust
03.2024 - Current
- Foster effective networking with retailers and carriers to maximize business relationships.
- Provide broad knowledge on coverage comparisons and market intelligence to provide most competitive options and updated trends in cyber market for our clients.
- Serve accounts from small to large revenue size (up to 1B).
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Recognized for best proposal strategy in my team.
- Currently placing #1 on upselling incentive race.
- Successfully revitalized and strengthened key relationship, resulting in remarkable 35% growth in partnership within my first year working with retailer.
- Received merit bonus and exceptional review for performance.
Account Manager
Insuretrust
11.2021 - Current
- Managed diverse portfolio of accounts from 100K-1Billion in revenue.
- Actively participated in networking events around the nation expanding professional connections and generating leads within the cyber risk industry,
- Oversaw policy renewal process, ensuring timely renewals and adjustments to coverage as clients' needs evolved.
- Received bonus due to retention ratio, growth of book of business and performance.
- Award Recipient Newcomer of Year 2022
- Award recipient for best Account Manager 2023
- Recipient of #1 place upselling/cross-selling incentive company wide.
Negotiator- Repo Express Dept.
Goldfein Claims/Goldfein Attorneys At Law
09.2019 - 11.2021
- Presented and negotiated with insurance companies demands for property damage on repossessed vehicles.
- Investigated unfair denials and elaborate rebuttals in efforts to collect a fair settlement.
- Provided training to new employees as needed.
- Top 2 settlement negotiator, maintaining highest settlement average collected and settlement count.
Case Manager/Negotiator Diminished Value Dept.
Goldfein Claims/Goldfein Attorneys At Law
09.2017 - 09.2019
- Conducted investigation, evaluation, negotiation and settling of diminish value demands on behalf of nine of most recognized financial companies nationwide.
- Coded police reports from LexisNexis, assisted with generating vehicle appraisals, and training of new hires as requested.
- Top-three settlement negotiator- Average per month 90-100 settlements (approx 100,000); handling 400+ cases continuously.
Paralegal
The Kennedy Immigration Firm
01.2017 - 04.2017
- Prepared immigration/adoption petitions, applications, and motions under supervision of immigration attorney.
- Aided with translation of documents and attorney's consultations.
- Created highly researched and articulate legal paperwork such as adoption petitions and motions.
- Maintained case load of 40+ clients.
Service Coordinator II
Coastal Plains Community Center
10.2014 - 02.2016
- Provided support services to clients identified with intellectual and developmental disabilities.
- Designed and implemented individual service plans, referrals, linkage and monitoring of clients considering their preferences and goals.
- Served as court advocate for clients.
- Managed approximately 35 clients ages ranging from 18 years old to 80 years old.
Case Manager
International Educational Services
05.2013 - 02.2014
- Prepared recommendations for government based on unaccompanied minor's relationships to sponsors residing in the country implementing the Family Reunification component.
- Assessed minor's background in order to identity potential human trafficking and/or criminal behaviors.
- Completed daily intake interviews in Spanish regarding physical and sexual abuse to be reported to National Chief Officer.
- Ensured foreign documents were authenticated and reviewed following immigration protocols.
- Managed a consistent case load of 40-60 female/male minors.
Education
Master of Science - Sociology
Texas A&M University
Kingsville, TXBachelor of Science - Criminology, Fine Arts
Texas A&M University
Kingsville, TXAffiliations
• League of United Latin American Citizens (LULAC), 2012-Present
• Sorority Alpha Sigma Alpha (ΑΣΑ), 2012- Present (Alumna status)
• Honor Society, 2013-Present
• Association for Women's Rights in Development (AWID), 2016-Present
• International Sociology Honor Society since 2012.
Languages
Spanish
Native or Bilingual
Timeline
Account Executive
Insuretrust
03.2024 - Current
Account Manager
Insuretrust
11.2021 - Current
Negotiator- Repo Express Dept.
Goldfein Claims/Goldfein Attorneys At Law
09.2019 - 11.2021
Case Manager/Negotiator Diminished Value Dept.
Goldfein Claims/Goldfein Attorneys At Law
09.2017 - 09.2019
Paralegal
The Kennedy Immigration Firm
01.2017 - 04.2017
Service Coordinator II
Coastal Plains Community Center
10.2014 - 02.2016
Case Manager
International Educational Services
05.2013 - 02.2014
Master of Science - Sociology
Texas A&M University
Bachelor of Science - Criminology, Fine Arts
Texas A&M University
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