MARIA J AGUIRRE
Brooklyn,NY
Summary
Dynamic Front Desk Medical Receptionist with extensive experience at Dr. Carlos Ortiz MD Pediatric Office, excelling in insurance verification and appointment scheduling. Known for compassionate patient interactions and strict adherence to HIPAA compliance, I effectively managed multiple tasks in a fast-paced environment, ensuring exceptional customer service and streamlined office operations.
Overview
4
4
years of professional experience
Work History
Front Desk Medical Receptionist
Dr Carlos Ortiz MD Pediatric Office
Flushing, NY
04.2024 - Current
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Greeted patients, verified insurance information and collected copays.
- Verified patient demographics, entered data into electronic health record system.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Front Desk Medical Receptionist
Ophthalmology Associates
Astoria , NY
08.2021 - 04.2022
- Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
- Greeted patients, verified insurance information and collected copays.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Created new patient files upon request while adhering to organizational policies regarding file maintenance.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled appointments, managed patient records and updated medical histories.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Skills
- Insurance verification
- Appointment scheduling
- Patient check-in procedures
- HIPAA compliance
- Customer service
- Compassionate interaction
- Multitasking and organization
- Fluent bilingualism
- Multitasking Capability
- Spanish speaker
Languages
Spanish
Full Professional
Timeline
Front Desk Medical Receptionist
Dr Carlos Ortiz MD Pediatric Office
04.2024 - Current
Front Desk Medical Receptionist
Ophthalmology Associates
08.2021 - 04.2022
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