Maria J Magana Magana
San Bernardino,CA
Summary
Experienced Program Manager possessing 7+ years of experience in building successful compliance programs within the Health or Production industry. Proven history of leading organizations in quality assurance, risk management and procurement and contracting of staff. Skilled in mentoring, training and contributing to the professional development of staff members.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
Line Of Hope
08.2020 - Current
- Spearheaded implementation of Program Design to funders specifications.
- Gathered and organized all materials required for program participation to present to stakeholders.
- Presented to possible vendors in both Regional Center and Insurance Companies regarding our program design and how we will be of service to their clients.
- Checked in with vendors on a monthly basis and updated them of their clients progress.
- Coordinated communication among Regional Center, Insurance Companies, Providers and members to foster connections between departments for the benefit of consumers. Oversaw day-to-day activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment
- Defined, implemented and revised operational policies and guidelines.
- Train new employees on policies and tasks
- Monitored office workflow and administrative processes to keep operations running smoothly.
Lead Program Coordinator
A Change In Trajectory
08.2015 - 08.2020
- Managed 3 licensed providers, 10 masters level supervisors, and 80 therapists along with 5 support staff and administrative team members effectively to ensure client satisfaction.
- Coordinated weekly recruitment tasks to ensure company meets staffing needs.
- Provide ongoing direction and leadership for program operations to the Riverside office across scheduling, recruiting, and supervisors on the Riverside team.
- Developed first-rate parent training programs, and deliver them in our parent training seminars.
- Scheduled and directed training and staff meetings to discuss new ideas and update participants on program implementation.
- Closely monitored employee performance and developed improvement plans.
- Pitched and built new programming strategies.
- Assessed current trends to assist with decision making in who is assigned a specific client to ensure compatibility and customer satisfaction.
- Prepared monthly reports for upper management including hours billed to the insurance companies and what percentage of sessions are being utilized.
- After analyzing utilization, I provided an action plan for the following month.
Behavior Instructor
Autism Spectrum Therapies
02.2014 - 08.2015
- Communicated nonverbally with children to provide comfort, encouragement and positive reinforcement.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Organized instruction material, including constructing bulletin boards and setting up work areas.
- Led activities that developed students' physical, emotional and social growth.
- Redirected students using Positive Behavior Support (PBS).
- Created learning and content strategies to meet needs of mentally and physically disabled students.
Child Care Worker
Childhelp
12.2012 - 02.2014
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Monitored entrances and exits to maintain safety and organized environments.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Worked with children individually and in groups to teach social, communicative and problem-solving skills.
- Kept notes of behavior issues, food served and medications administered to children.
Education
Master of Arts - Marriage And Family Therapy
National University
La Jolla, CA06.2023
Bachelor of Arts - Chicano Studies And Sociology
University of California - Davis
Davis, CA06.2012
Associate of Arts - Liberal Arts
San Bernardino Valley College
San Bernardino, CA06.2010
High School Diploma -
Arroyo Valley High School
San Bernardino, CA06.2008
Skills
- Effective team leadership
- Acquisition of highly skilled staff
- Hiring and recruitment knowledge
- Group and individual training
- Generating schedules
- Assessing performance
- Policy reinforcement
- Report generation
- Bilingual customer service experience
- Building community relations
- Business management
- Good judgment
- Ability to plan, analyze, and set priorities
Certification
- Safety Care Trainer Certified
- CPR Certified
- Quality Autism Specialist Professional- Supervisor
Safety Care Certified
Safety Care is a program designed to prevent injuries, in the workplace when working with highly aggressive consumers. Safety Care uses positive reinforcement strategies to prevent dangerous behavior when possible and de escalate consumers to return them to baseline. When the safest manner to manage a situation is to restrain a consumer, Safety Care teaches you to do so safely while promoting and keeping the consumers dignity. As a Certified Trainer, I am responsible for the safety of my staff as well as to ensure they are taught the most effective way to perform the Safety Care procedures
Timeline
Director of Operations
Line Of Hope
08.2020 - Current
Lead Program Coordinator
A Change In Trajectory
08.2015 - 08.2020
Behavior Instructor
Autism Spectrum Therapies
02.2014 - 08.2015
Child Care Worker
Childhelp
12.2012 - 02.2014
Master of Arts - Marriage And Family Therapy
National University
Bachelor of Arts - Chicano Studies And Sociology
University of California - Davis
Associate of Arts - Liberal Arts
San Bernardino Valley College
High School Diploma -
Arroyo Valley High School
Similar Profiles
Nadia KahilNadia Kahil
Program Director at Line Of Hope Crisis TeamProgram Director at Line Of Hope Crisis Team
Deborah SheltonDeborah Shelton
Administrative Support Specialist at Hope Ignites (Formerly Known as Boys Hope Girls Hope Until March 2025)Administrative Support Specialist at Hope Ignites (Formerly Known as Boys Hope Girls Hope Until March 2025)
NILESH D KARENANILESH D KARENA
Production Engineer at KIA Motors, Paint Shop Manufacturing, Sealer Line,EDS line,WAX & BLACK TAPE,FINAL INSPECTION LINEProduction Engineer at KIA Motors, Paint Shop Manufacturing, Sealer Line,EDS line,WAX & BLACK TAPE,FINAL INSPECTION LINE
Diana GutierrezDiana Gutierrez
Customer Service Rep at H&S Transport IncCustomer Service Rep at H&S Transport Inc
Pablo CastroPablo Castro
Investigative Assistant at Yuhaaviatam of San Manuel Nation – San Manuel Tribal Gaming CommissionInvestigative Assistant at Yuhaaviatam of San Manuel Nation – San Manuel Tribal Gaming Commission