MARIA J. RIGSBY

• Manage the Quality Control queue prioritizing cases for review, ensuring all high priority cases (over $100k in suspicious activity and cases involving sensitive information such as child exploitation, human trafficking, drug trafficking, terroristic threats, and elder financial exploitation) are reviewed first and then moving to a first-in first-out approach from there; Review all cases submitted by the FIU (financial intelligence unit) investigators ensuring the completion of accurate and compliant records; Fill out SAR forms on each investigation I've reviewed and file SARs on all cases once approved by management for filing; Maintain records of all SAR filings; Perform weekly SAR recon to ensure the company is staying within Federal compliance guidelines and filing all SARs in a timely manner; Create the Google forms and the SAR logs yearly for the FIU investigators; Assist in compiling records on SAR filings for internal audit; Created the Recon process previously mentioned, from writing the procedure to discussing with management for its implementation to working the process from inception to current

• Performed quality testing for KYC, KYC Partners, and ESLS, with a heavy concentration in Consumer KYC reviews; Tested consumer and partner reviews written by KYC Associates, ensuring policies and procedures, as well as AML/BSA regulations, were met and followed to guarantee accurate and compliant records were generated and submitted; Performed testing for ESLS, ensuring that accurate decisions were made as to whether or not Watch List individuals were true matches to Discover customers; Completed scorecards within the Quality Management System (QMS); Notified investigators of required corrections; Validated that required corrections were made, and closed compliant records; Performed various projects, working under minimal supervision and acting as Lead Specialist/Subject Matter Expert, with duties including, but not limited to, the following: assisted in development and upkeep of quality testing procedures; Assisted in development of QA/QC weighted scorecard; Trained new specialists and reviewed their work to ensure accuracy prior to submission; Acted as lead/go-to when manager was out of office/changed positions; Led monthly calibration meetings to ensure consistent scores across the team; Managed queue to ensure SLA (service level agreement) was continuously adhered to; Reviewed and made decisions on peers' disputes to ensure appropriate outcomes

• Assisted with three other senior associates/leads in developing the QC/QA process for KYC

• Reviewed consumer, business, employee, PEP, brokered deposit and supply chain finance customers to determine the risk level presented to the bank and whether or not the bank was comfortable with said risk level; Escalated issues to AML investigations if risk level presented was too great; Performed various miscellaneous projects such as quality control reviews on peers' work to ensure output of a compliant review, and assigned work to peers in order to ensure SLA was continuously met

• Reviewed business banking client reviews submitted by KYC business banking analysts for accuracy and clarity, making sure all policies and procedures, as well as AML/BSA compliance regulations, were met and followed as directed; Managed queue of cases making sure nothing went past SLA

• Reviewed business banking clients' transactional activity, mitigating risks; Worked with relationship bankers to better understand clients and their businesses, making sure all risks were mitigated; Wrote reviews explaining the client's overall business and justification to continue banking the client; Managed queue of cases making sure nothing went past SLA and all analysis was completed on time; Escalated cases to appropriate partners when needed

• Independently performed detailed research of risky transactions to identify potentially suspicious activity and pinpointed fraud losses; Reviewed and researched banker complaints relating to credit card issues; Reviewed advisor calls providing coaching/feedback to advisors' managers and team leaders; Followed up with bankers regarding results of coaching and issue resolution
• Reviewed utilization on Corporate Officers' accounts; reached out to private bankers regarding said utilization, past due statuses, and declines; Reviewed customers' personal and business credit card accounts for utilization and fraudulent activity, placing holds on accounts, as needed, to minimize losses to the bank

Independently performed detailed research of risky transactions to identify potentially suspicious activity and pinpoint fraud losses; Utilized interpersonal skills by communicating with other lines of business, merchants, bankers, and clients to gather facts related to said risky transactions; Minimized and prevented losses resulting from high risk and fraudulent monetary and non-monetary transactions; Completed analysis and documented transactional information to identify risks and trends; Took proactive measures to prevent losses through performing investigations, blocking credit card

accounts, analyzing suspicious account activity, and properly reporting and categorizing activity that had created loss exposure; Escalated cases to law enforcement as needed and communicated findings to management

• The sole investigator responsible for researching and resolving customer and state inquiries regarding merchant disputes and fraudulent activity on EBT and WIC debit cards, maintaining cardholder and state satisfaction while reducing financial losses to the bank; Continuously achieved 120%+ of performance standards; Recognized for accelerated comprehension of day-to-day work responsibilities; Taught others new functions based on this comprehensive knowledge; Maintained the title of Subject Matter Expert in relation to the EBT and WIC job functionality

• Interviewed claimants on workers' compensation investigations, researching documents analyzing large amounts of data, and interviewing individuals related to environmental investigations; Interviewed and analyzed victim statements on various other types of civil and criminal investigations; Organized and dictated reports and met with clients with updates of investigation