Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria J. Tello Acuña

Delray Beach,FL

Summary

Adept Supervisor De Trafico at Star Peru, I excel in process improvement and team leadership, significantly enhancing operational efficiency and customer satisfaction. Skilled in transportation regulations and emergency preparedness, my proactive approach and analytical problem-solving abilities ensure safe, timely flight services. Achievements include resolving customer issues swiftly, underscoring my commitment to excellence.

Overview

13
13
years of professional experience

Work History

Supervisor De Trafico

Star Peru
Lima, PE
01.2004 - 02.2017
  • Supervise that the staff in charge attends to the arrival and departure flights according to established procedures, efficiently and safely. Resolved customer complaints or issues in a timely manner.
  • Resolved customer complaints or issues in a timely manner.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated and maintained databases with current information.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Confirm that the quantities of snacks to be loaded onto the plane are sufficient for departure and return.

Education

High School Diploma -

Colegio Particular Bautista
Pucallpa, Peru
12-1993

Skills

  • Process improvement techniques
  • Transportation regulations
  • Resource allocation expertise
  • Analytical problem solving
  • Emergency preparedness
  • Team leadership experience

Languages

español
Professional
English
Elementary

Timeline

Supervisor De Trafico

Star Peru
01.2004 - 02.2017

High School Diploma -

Colegio Particular Bautista

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Maria J. Tello Acuña