Maria Jazel Hernandez
Bergenfield,NJ
Summary
Hardworking and passionate individual with strong organizational skills, ready to help team achieve company goals. Offering history of success coordinating and monitoring operations across various departments. Effective leader and a computer literate dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
Work History
Office Manager
Jonair Air Conditioning, LLC
06.2022 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Updated reports, managed accounts, and generated reports for company database.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Maintained computer and physical filing systems.
Customer Care Representative
Sitel Tarlac
03.2021 - 04.2022
- Assisted call-in customers with questions and orders regarding their health benefits
- Responded to customer needs through competent customer service and prompt problem-solving.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
Inbound Customer Service Representative
Sutherland Global Service
06.2020 - 02.2021
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Resolved complaints to satisfy customers and encourage future transactions.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
X-Ray Technologist
Immaculate Conception Medical Center
07.2019 - 05.2020
- Reduced patient wait times by efficiently managing daily schedules and exam room assignments.
- Assisted in the development of improved department procedures, incorporating current industry standards for superior patient care.
- Produced high-quality images for accurate, reliable review and interpretation.
- Prepared imaging equipment in alignment with strict safety and hygiene protocols.
- Performed radiographic imaging procedures according to established protocols.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
X-Ray Technologist
Tarlac Provincial Hospital
08.2018 - 05.2019
- Contributed to a positive patient experience by providing clear instructions and addressing concerns before, during, and after procedures.
- Documented patient data and histories and updated charts with current information.
- Managed admissions forms, patient instructions and consent documentation.
- Instructed patients on proper positioning for imaging.
- Providing a good quality X-ray image.
Education
Bachelor of Science - Radiologic Technology
Wesleyan University-Philippines
Nueva Ecija, Philippines03.2018
High School Diploma -
Wesleyan University-Philippines
Nueva Ecija, Philippines03.2013
Skills
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Customer Relations
- Scheduling and calendar management
- Proposal Writing
- Computer Skills
- Patient Positioning
- Attention to Detail
- MS Office
- Document Management
- Anatomy knowledge
Timeline
Office Manager
Jonair Air Conditioning, LLC
06.2022 - Current
Customer Care Representative
Sitel Tarlac
03.2021 - 04.2022
Inbound Customer Service Representative
Sutherland Global Service
06.2020 - 02.2021
X-Ray Technologist
Immaculate Conception Medical Center
07.2019 - 05.2020
X-Ray Technologist
Tarlac Provincial Hospital
08.2018 - 05.2019
Bachelor of Science - Radiologic Technology
Wesleyan University-Philippines
High School Diploma -
Wesleyan University-Philippines