MARIA JIBELL ADY
Allyn,WA
Summary
Dynamic professional with a strong background in customer service and event organization, notably at Self Employed Services. Proven ability to enhance customer satisfaction through effective communication and issue resolution. Skilled in developing engaging lesson materials and fostering relationships, ensuring a collaborative environment that drives success.
Energetic and compassionate individual with excellent communication and teamwork skills. Possesses solid understanding of community support initiatives and event coordination. Aims to make meaningful difference through dedicated service and collaboration.
Offering positive attitude and strong interpersonal abilities, ready to learn and grow in collaborative environment. Brings foundational understanding of community service principles and ability to assist in event planning and execution. Ready to use and develop organizational and problem-solving skills in [Desired Position] role.
Overview
2
2
years of professional experience
Work History
Volunteer
BELFAIR ELEMENTARY SCHOOL
09.2024 - 06.2025
- Assisted in organizing educational events and activities for students.
- Developed engaging lesson materials to enhance student learning experiences.
- Collaborated with teachers to support classroom management and student engagement.
Customer Service Representative
Self Employed Services
12.2022 - 09.2023
- Assisted customers with inquiries and resolved issues through effective communication.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Provided product information and recommendations to enhance customer satisfaction.
- Adapted quickly to new systems and processes, improving response times and service quality.
- Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
Education
Associate of Science - Nursing
OLYMPIC COLLEGE
Bremerton, WA03-2027
Skills
- Event organization
- Lesson material development
- Classroom support
- Customer communication
- Communication skills
- Issue resolution
- Relationship building
- Process adaptation
- Team collaboration
- Service quality
- Time management
- Workflow familiarity
- Feedback implementation
- Conflict resolution
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Complaint handling
- Customer satisfaction measurement
- Administrative support
- Prioritization
- Staff training
- Recordkeeping strengths
- Reading comprehension
- Conflict resolution techniques
- Data entry accuracy
Languages
English
Professional Working
FILIPINO (TAGALOG)
Native or Bilingual
Timeline
Volunteer
BELFAIR ELEMENTARY SCHOOL
09.2024 - 06.2025
Customer Service Representative
Self Employed Services
12.2022 - 09.2023
Associate of Science - Nursing
OLYMPIC COLLEGE