Hi, I’m
Maria Jose Acosta Morales
DeLand,FL
Summary
I have an associate degree in Tourism and Hospitality and have worked as a Front Desk Receptionist. Apart from my experience in hospitality, I am passionate about pastries and baking. I am eager to pursue my interest in both fields and I am willing to learn more about it. I am fluent in both Spanish and English, which enables me to communicate effectively with a diverse range of people. My excellent people skills and ability to work in a team make me an asset to any organization. I am a responsible and hardworking individual, always striving to achieve my goals and exceed expectations. I am excited to bring my skills and experience to contribute to your team.
Overview
3
years of professional experience
2
Languages
Work History
Publix
PT Bakery Clerk
05.2023 - Current
Kneading Sweets Bakery
Pastry Assistant
04.2023 - 05.2023
Job overview
- Preparation of various pastries and desserts, such as cookies, croissants, cakes, cupcakes, brownies and more.
Grupe Da Vinci, C.A.
Pastry Assistant
06.2022 - 11.2022
Job overview
- I worked as a pastry/baker chef assistant.
- My responsibilities included:
- Preparing and baking a variety of pastries, cakes, and desserts for the restaurant's menu
- This involved working closely with the head pastry/baker chef to ensure that all recipes were executed to perfection.
- Maintaining inventory of baking supplies, such as flour, sugar, and other ingredients.
- Decorated pastries and desserts with various decorative techniques to ensure they looked and tasted great.
- Maintaining a clean and organized workspace, adhering to food safety guidelines.
Inter Maracaibo Hotel
Receptionist
09.2021 - 12.2021
Job overview
- I worked as a receptionist and my responsibilities included:
- Greeting guests as they arrive at the hotel, ensuring a warm and friendly welcome.
- Checking guests in and out, ensuring that all information was accurate and up to date
- This involved verifying guest identification, confirming reservation details, and providing room keys.
- Handling guest inquiries, such as questions about hotel amenities, local attractions, and dining options.
- Managing reservations, included making and modifying reservations, confirming bookings, and coordinating with other hotel departments to ensure that guest requests were fulfilled.
- Handling guest complaints, it involved listening to the guest's concerns, empathizing with their situation, and working with other hotel staff to resolve the issue.
- Maintaining a clean and organized front desk, it involved keeping the desk tidy, restocking supplies, and performing other administrative tasks as needed.
Education
Readic University Institute of Technology - UNIRMaracaibo, Zulia
Associate’s degree from Tourism and Hospitality
02.2021
Maria S. Oquendo Educational UnitMaracaibo, Zulia
SECONDARY EDUCATION from Mathematics, Engineering, Science, Technology
07.2013
Skills
- Organizational skills
- Guest services
- Front desk
- Multi-line phone systems
- Teamwork
- Microsoft Excel
Timeline
PT Bakery Clerk
Publix
05.2023 - Current
Pastry Assistant
Kneading Sweets Bakery
04.2023 - 05.2023
Pastry Assistant
Grupe Da Vinci, C.A.
06.2022 - 11.2022
Receptionist
Inter Maracaibo Hotel
09.2021 - 12.2021
Readic University Institute of Technology - UNIR
Associate’s degree from Tourism and Hospitality
Maria S. Oquendo Educational Unit
SECONDARY EDUCATION from Mathematics, Engineering, Science, Technology
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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