Mariajose Bavaresco Villalobos
Louisville,KENTUCKY
Summary
About myself
Focused individual skilled in customer relationship development and customer service. Accomplished in providing customized support to demanding customers. Experienced in sales and customer service-oriented roles. Constantly seeking to improve service delivery optimization and knowledge consolidation. Hardworking Customer Service Representative Lead/Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Overview
3
3
years of professional experience
Work History
Home Depot
Lead- Customer Services.
07.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Developed and maintained knowledge of current sales and promotions.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
Sales Representative
By Taus Group
05.2020 - 05.2022
- Provides primary customer support to internal and external customers.
- Collaborates with staff members to enhance customer service experience and exceed team goals through effective client satisfaction strategies.
- Offers advice and assistance to customers, paying attention to special needs or wants.
- Updates account information to maintain customer records.
- Oversees digital marketing campaigns and social media development.
- Identifies and develops prospect pipelines to increase promotional sales.
- Works with design and retail sales stakeholders to maximize value offers.
Education
Diploma -
Bellas Artes
Marketing Certificate -
Aprende Institute
Miami, FLSkills
- Proficient in
- Microsoft Office
- Multi-cultural
- Communication
- Business Development Understanding
- Retail Sales Customer Service
- Order Fulfillment
- Refund Processing
- Inventory Management
- Customer Loyalty
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Home Depot
Lead- Customer Services.
07.2022 - Current
Sales Representative
By Taus Group
05.2020 - 05.2022
Diploma -
Bellas Artes
Marketing Certificate -
Aprende Institute
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