Maria Jose Diaz
Las Vegas,NV
Summary
As a Liquor Manager at VONS since March 2024, I have leveraged my expertise in the beverage industry to seamlessly integrate direct sales skills, benefitting our team and enhancing our operations. With over a decade of experience, including roles as a Banquet Bartender at Mandalay Bay and Luxor Hotel & Casino, I have developed a profound understanding of wine, spirits, and sales, underpinned by an unwavering commitment to exceptional hospitality. Bilingual in Spanish and English, I bring diverse perspectives and a passion for the art of bartending, aligning perfectly with VONS's mission to deliver outstanding customer experiences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Liquor Manager
Vons Supermarket
03.2024 - Current
- Customer satisfaction
- Resolved customer issues promptly, fostering a positive shopping experience and building brand loyalty.
- Monitored industry trends to stay informed on emerging products and adjust purchasing decisions accordingly.
- Conducted regular audits of stock levels, maintaining optimal inventory levels for efficient store operations.
- Purchased beverage stock and handled all inventory needs.
- Developed strong relationships with vendors, ensuring timely deliveries and fulfillment support.
Banquet Bartender on Call
Luxor Las Vegas
10.2021 - Current
- Responded to guest questions and requests with friendly and knowledgeable service.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Checked ID cards and verified bar guests were of legal age.
- Prepared for events by setting up bar, stocking supplies and arranging tables.
Banquet Apprentice Bartender
Mandalay Bay
03.2016 - 10.2021
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Wine Team Member
Total Wine and More
03.2020 - 06.2021
- Approach every single customer and up-sell wine and spirits
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Bartender
Chamne Frose, EDC
05.2019 - 05.2019
- Promote and sell Frose wine during three day festival
- Make mix drinks
- Obtained cash bank and stocked service bar to prepare for operation.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Banquet Server / Banquet Bartender
Surfcomber Hotel
02.2014 - 09.2015
- Set up bar for show time
- Make mix drinks
- Set up banquet tables and chairs based on event requirements.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Carried out professional service, retaining polite and friendly approach at all times.
- Answered guest questions about event plans and food service choices.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Bartender
Ultra Music Festival
03.2014 - 03.2014
- 28, 29, 30 march
- Make mix drinks
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Cocktail Server/ Server
Conrad Miami
02.2010 - 07.2013
- Clearing and setting tables
- Upsell
- Take orders
- Prepare hot, cold, and mixed drinks for guests, etc.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Education
Wine Server Certified -
Culinary Institute of Las Vegas
710 W Lake Mead Blvd, North Las Vegas, NV, 8903012.2019
WSET L2 - Wine
WSET
San Antonio, TX01-2019
Union Bartender -
Las Vegas Bartender Union
Las Vegas, NV12.2018
Bartender -
Elite Bartender School
356 NW 24th St, Miami, FL, 3312702.2014
Social Communication -
Javeriana University
Bogota, Colombia05.2008
High School -
Siervas De San Jose School
Bogota, Colombia11.2000
Skills
- Sales professional
- Wine Recommendations
- Customer Satisfaction
- Product Recommendations
- Safe Food Handling Procedures
- Oriented to detail
- Liquor Law Compliance
- Making mixed drinks
- Preparing garnishes
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- WSET Level 2 Certified (currently enrolled in L3)
- TAM certified
- SNHD certified
- Non gaming card
Timeline
Liquor Manager
Vons Supermarket
03.2024 - Current
Banquet Bartender on Call
Luxor Las Vegas
10.2021 - Current
Wine Team Member
Total Wine and More
03.2020 - 06.2021
Bartender
Chamne Frose, EDC
05.2019 - 05.2019
Banquet Apprentice Bartender
Mandalay Bay
03.2016 - 10.2021
Bartender
Ultra Music Festival
03.2014 - 03.2014
Banquet Server / Banquet Bartender
Surfcomber Hotel
02.2014 - 09.2015
Cocktail Server/ Server
Conrad Miami
02.2010 - 07.2013
Wine Server Certified -
Culinary Institute of Las Vegas
WSET L2 - Wine
WSET
Union Bartender -
Las Vegas Bartender Union
Bartender -
Elite Bartender School
Social Communication -
Javeriana University
High School -
Siervas De San Jose School
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