Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Maria Jose Galarza

Maria Jose Galarza

Miami Beach,FL

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CNA position. Ready to help team achieve company goals.

Overview

16
16
years of professional experience

Work History

Sales | Customer Service | Manager

SB Corp
03.2014 - Current
  • Increased Sales
  • Sales
  • Customer Service
  • Proven track record of providing high-quality care while maintaining everyone's safety and satisfaction, both in healthcare and other services provided.
  • Managed and motivated employees to be productive and engaged in work.
  • Onboarded new employees with training and new hire documentation.
  • Clear communication with employees, suppliers and stakeholders to keep everyone on as same page and working towards established business objectives.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty

Customer Service| Manager

Domingo Viajes
02.2013 - 01.2014
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Developed relationships with clients and potential clients to improve business growth.
  • Took ownership of customer issues and followed problems through to resolution.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increase in sales of international packages.

Secretary | Doctor's Assistant

Centro De Terapia Postural “Tres Escuadras"
04.2007 - 11.2012
  • Established administrative work procedures to track staff's daily tasks.
  • Managed filing system, entered data and completed other clerical tasks.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.

Education

Associate of Science - Nursing

Miami Dade College
Miami, FL
2025

CNA - Certified Nursing Assistant

Miami Dade College
Miami, FL
08.2023

BLS -

Miami Dade College
Miami, FL
07.2023

High School Diploma -

Escuela Normal 'Dr. Juan Pujol"
Corrientes, Argentina
12.2007

Skills

  • Customer Service
  • Sales Expertise
  • Personnel Training and Development
  • Work Prioritization
  • Administrative Support
  • Microsoft Excel
  • Performance Tracking and Evaluations
  • Employee Scheduling
  • High Customer Service Standards Adherence

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Sales | Customer Service | Manager

SB Corp
03.2014 - Current

Customer Service| Manager

Domingo Viajes
02.2013 - 01.2014

Secretary | Doctor's Assistant

Centro De Terapia Postural “Tres Escuadras"
04.2007 - 11.2012

Associate of Science - Nursing

Miami Dade College

CNA - Certified Nursing Assistant

Miami Dade College

BLS -

Miami Dade College

High School Diploma -

Escuela Normal 'Dr. Juan Pujol"
Maria Jose Galarza