Maria Jose Grech
Queens,NY
Summary
Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Los Tacos Numero 1
New York
08.2023 - Current
- Greet guest and direct them towards the ordering area
- Keep work area and customer area clean and up to standard
- Keep items and food in correct FIFO order
- Manage a register with both cash and tap payment, familiar with POS
- Memorized entire menu, can identify what items contain allergens
- Good communication with the rest of the team to ensure a smooth work flow
- Ensure correct measurements of the sides.
Lead Barista
Joe and the Juice
New York
04.2022 - 09.2023
- Prepare and serve a variety of coffee and juice beverages to customers with efficiency and precision
- Train new baristas on beverage preparation, customer service, and maintaining cleanliness standards
- Manage cash register transactions, ensuring accuracy and providing outstanding customer service
- Maintain inventory levels and place orders for supplies to ensure smooth operations
- Interact with customers in a friendly and knowledgeable manner, providing information about products and recommending suitable options based on their preferences
- Collaborate with team members to ensure a positive and efficient workflow during peak hours.
Hostess
Block Heads
New York
06.2019 - 09.2019
- Greeted and seated guests in a timely and friendly manner, creating a welcoming atmosphere
- Managed reservations and coordinated seating arrangements to optimize restaurant capacity
- Provided accurate information to guests regarding menu items, daily specials, and promotions
- Assisted in maintaining cleanliness and organization of the dining area, ensuring a pleasant experience for guests
- Collaborated with waitstaff and kitchen staff to ensure efficient service and timely delivery of food and beverages
- Handled customer inquiries, concerns, and complaints professionally and resolved issues to customer satisfaction.
Education
Film and Television
LaGuardia Community College
09.2024
Skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong organizational and multitasking abilities
- Customer service-oriented mindset
- Attention to detail and ability to remain calm under pressure
- Proficient in coffee and juice preparation techniques
- Familiarity with point-of-sale systems
- Fluent in English and Spanish
- POS Systems
- Cash Handling
- Customer Assistance
- Payment Collection
- Product Recommendations
- Customer Service
- Order Packaging
- Conflict Resolution
- Time management skills
- Product Knowledge
Certification
- Food Handler Certification
- Trained Barista
Languages
Spanish
Native/ Bilingual
Timeline
Cashier
Los Tacos Numero 1
08.2023 - Current
Lead Barista
Joe and the Juice
04.2022 - 09.2023
Hostess
Block Heads
06.2019 - 09.2019
Film and Television
LaGuardia Community College
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