Maria Jose Gudino Zarraga
Long Island City,NY
Summary
Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
Cashier Assistant Manager
R&M Main Supermarket
Flushing, NY
02.2017 - Current
- Built and maintained working relationships with peers and upper management.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Reviewed store policies and made changes to streamline operations and increase productivity.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Directed merchandising and signage updates for weekly and seasonal promotional changes.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Devised promotional plans to target and move excess stock, high-profit items and soon-to-expire merchandise for easy sale.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Jewelry Salesperson
Sahar Jewelry
Jackson Heights, NY
08.2020 - Current
- Provided excellent service to all customers through active engagement, direct eye contact and listening skills.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Followed store opening and closing procedures as per company guidelines.
- Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Trained and coached newly hired associates on store return policies and customer service techniques.
- Used bilingual skills to assist other sales associates in closing sales with Spanish-speaking customers.
Education
Bachelor of Science - Electronic Engineering
UNEXPO
Venezuela12.2016
Skills
- Employee management
- Merchandising
- Customer retention
- Financial administration
- Proficiency in English and Spanish
- Attention to Detail
- Computer Proficiency and Microsoft Office
- Meeting Sales Goals
- POS Software
- Honest and Ethical
- Reliable and Responsible
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Jewelry Salesperson
Sahar Jewelry
08.2020 - Current
Cashier Assistant Manager
R&M Main Supermarket
02.2017 - Current
Bachelor of Science - Electronic Engineering
UNEXPO