MARIA JOSE MADERO TAVERNIER
Executive Assistant
Monterrey,N.L.
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Administrative Assistant (Remote)
Invida Financial Network
HOUSTON, TX
10.2023 - Current
- Company Overview: Insurance agency based in Houston, TX.
- Calendar management and Zoom meeting scheduling.
- Fill out online applications, and follow up on any requirements that could arise.
- File keeping
- Email screening and drafting.
- Registration and Onboarding process for new agents.
- Document conversion
- CRM updating
- For the completion of my day-to-day tasks in this position I normally utilize Google Workspace, GVoice, GMail, GCalendar, and Ilovepdf app for document conversion, along with the company’s CRM.
- Main achievements: My assistance has helped 3 agents increase their commission levels percentage during my time here due to high productivity and more efficient application follow-up.
Director’s Assistant (Remote)
Golden Compass Group
12.2021 - 01.2024
- Company Overview: Insurance agency based in Houston, TX.
- Handle the director’s agenda and schedule Zoom meetings.
- Fill out online applications and follow up on any requirements that could arise.
- Keep client files updated
- Conducting some interviews for new agent recruits.
- New agent training.
- In this position, I would normally utilize Google Workspace, GVoice, GMail, GCalendar, and the Ilovepdf app for document conversion, along with the company’s CRM and Salesforce later on.
- Main achievements: While at Golden Compass, the agency started using Salesforce as its CRM, so I successfully migrated all its client information into Salesforce. Wrote a manual for the Director’s Assistant responsibilities before leaving the agency.
Career Promoter
Universidad de Monterrey
07.2021 - 12.2021
- Company Overview: University based in Monterrey with a broad selection of professional careers.
- Guide students through their enrollment process.
- Verify all their documentation has been uploaded and the registration fee has been paid.
- Attend university expos in other states to promote the university.
- Give guided tours through campus for future students and their parents.
- In this position, I would utilize Google Workspace, GMail, GCalendar, and the Ilovepdf app for document conversion.
- Main achievements: I was able to get the university invited to 2 expos with whom contact had been lost through time.
Sales Agent (Remote)
Teleperformance Call Center
09.2020 - 06.2021
- Company Overview: Company in charge of selling satellite internet service to US based clients.
- Answer inbound calls from potential clients.
- Locate their address on the map and quote the available service in their area.
- Close the sale and charge for the service.
- In this position, I would use the app five9 for calls and Salesforce as CRM.
- Main achievements: I was selected among 35 other agents to oversee the pilot program for sales of the service in Mexico
Sales Agent
Canadá Incredible MTY.
02.2019 - 01.2020
- Company Overview: The agency specializes in selling language courses abroad.
- Welcomed walk-in clients and gave them quotes according to their needs.
- Helped the future student with their school enrolment, visas, lodging, travel arrangements, and transportation.
- Assisted school representatives whenever they visited our office to meet with parents and students
- In this position, I would use the Ilovepdf app for document conversion, the agency’s platform for quoting, and their CRM as well.
- Main achievements: I won an internal contest for enrolling the most students for a summer camp to be held in Montreal, Canada.
English Teacher
Colegio Rex and Instituto Canadiense Lenguas Modernas
01.2014 - 01.2016
- Company Overview: Private school (Colegio Rex) and language school (ICLM)
- Taught from basic to advanced English levels to kids, teenagers, and adults.
- Responsible for elaborating the lesson outline and activities.
- In this position, the English books were provided to me by the school and as supportive devices, we had a projector in every classroom.
- Main achievements: I once was asked to translate a live conference from the Alberta Program Representatives at a Parent-Teacher meeting.
Education
Bachelor - Economics
12.1997
Skills
Administrative support
Problem-solving
Customer and client relations
File organization
Microsoft Office Suite
Scheduling and calendar management
Workflow optimization
Internal communications
Confidential document control
Proofreading
Timeline
Administrative Assistant (Remote) - Invida Financial Network
10.2023 - Current
Director’s Assistant (Remote) - Golden Compass Group
12.2021 - 01.2024
Career Promoter - Universidad de Monterrey
07.2021 - 12.2021
Sales Agent (Remote) - Teleperformance Call Center
09.2020 - 06.2021
Sales Agent - Canadá Incredible MTY.
02.2019 - 01.2020
English Teacher - Colegio Rex and Instituto Canadiense Lenguas Modernas
01.2014 - 01.2016
University of Monterrey - Bachelor, Economics