Summary
Overview
Work History
Skills
Timeline
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Maria Jose Maldonado

Phoenix,AZ

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Food Safety Supervisor

Freshly
05.2017 - 03.2023
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Handled investigating food safety claims and working with the legal team to coordinate solutions
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created, prepared and delivered reports to various departments.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.

Customer Service Representative

Venicom
09.2016 - 04.2017
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.

Customer Service Representative

GDIT
05.2015 - 01.2016
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Skills

  • Training and mentoring
  • Staff/Schedule Management
  • Policy and procedure modification
  • Problem-Solving Ability

Timeline

Customer Service Food Safety Supervisor

Freshly
05.2017 - 03.2023

Customer Service Representative

Venicom
09.2016 - 04.2017

Customer Service Representative

GDIT
05.2015 - 01.2016

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Maria Jose Maldonado