Mariajose Padron
Orlando,FL
Summary
Bilingual financial services professional with over 5 years of experience in banking operations, sales, and member services. Proven track record in exceeding sales targets, optimizing efficiency, and leading teams to deliver exceptional customer experiences. Proficient in Microsoft Office and financial platforms. Certified Notary Public, committed to fostering lasting client relationships, and driving success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Banker Representative I
Regions Bank
Winter Garden, FL
02.2024 - 04.2025
- Manage teller operations and member service interactions, ensuring efficient and secure transaction processing aligned with bank policies.
- Open new accounts and provide consultative advice on a wide array of financial products tailored to member needs, contributing consistently to individual and branch sales goals.
- Provide leadership and training support to teller staff, assisting with complex transactions and balancing, while enforcing compliance and operational standards.
- Actively cross-sell loan products, deposit services, and digital banking solutions to enhance member financial wellness and loyalty.
- Conduct outbound member outreach to promote financial products, cultivate relationships, and identify new sales opportunities.
- Monitor cash vaults, manage cash dispense devices, and support internal audit processes to mitigate risk.
Administrative Assistant
Canteen Group
Altamonte Springs, FL
03.2022 - 01.2024
- Oversaw daily office operations including scheduling, coordinating meetings, and managing both digital and physical filing systems for streamlined efficiency.
- Acted as the primary liaison for internal teams and external partners, handling high volumes of phone calls, responding to inquiries, and professionally welcoming clients and visitors.
- Maintained accurate and confidential records by updating internal databases and spreadsheets, ensuring timely access to key project and financial data.
- Assisted in compiling and formatting executive reports, project budgets, and presentations to support decision-making and stakeholder communication.
- Managed inventory and office supplies, processed vendor invoices, and assisted in budget tracking and expense management for ongoing operations.
- Created detailed project invoices based on labor, materials, and forecasting needs to support financial planning and execution of corporate initiatives.
Member Services Representative
Rivermark Community Credit Union
Portland, OR
03.2020 - 01.2022
- Delivered comprehensive member service across multiple channels, addressing inquiries, resolving issues, and facilitating product education.
- Achieved or exceeded personal sales objectives through consultative selling of credit union products and services.
- Engaged in continuous learning and peer coaching, improving service delivery and operational compliance.
- Ensured adherence to regulatory standards, fraud prevention protocols, and internal policies.
Account Manager & Fraud Specialist
Sole Financial
Portland, OR
11.2017 - 02.2020
- Managed client accounts, executing various banking operations for multiple credit unions.
- Conducted identity fraud investigations, collaborating with internal teams to resolve claims.
- Delivered exceptional customer service via phone and email while utilizing diverse financial systems.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
Sales Agent
Royal Moore Toyota
Hillsboro, OR
08.2015 - 11.2017
- Provided exceptional customer support throughout the vehicle purchasing process, maintaining accurate inventory and sales records.
- Supported marketing initiatives to drive sales growth and enhance customer engagement.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Evaluated competitor offerings regularly to stay ahead of the competition.
Education
Business Degree -
Portland Community College
Portland05.2025
Skills
- Member Service
- Risk Management
- Fraud Detection
- Bilingual Communication
- Microsoft Office Suite
- Problem solving
- Customer service
- Sales strategies
Certification
Notary Public, Florida, 2024
Timeline
Banker Representative I
Regions Bank
02.2024 - 04.2025
Administrative Assistant
Canteen Group
03.2022 - 01.2024
Member Services Representative
Rivermark Community Credit Union
03.2020 - 01.2022
Account Manager & Fraud Specialist
Sole Financial
11.2017 - 02.2020
Sales Agent
Royal Moore Toyota
08.2015 - 11.2017
Business Degree -
Portland Community College
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