Maria J Peraza
Mountain Home,ID
Summary
Dedicated, highly organized and detail-oriented. Experienced and equipped to handle fast-paced office operations with continuous flow of patients and assignments, able to strategize and prioritize effectively to accomplish multiple tasks and maintaining a friendly attitude all the time. Strong planning, problem solving and communication skills along with familiarity in reviewing medical records and assigning accurate codes. Bringing 4.5 years of experience in customer service operations and administrative support. Energetic and willing to go above and beyond what is expected to achieve outstanding results, focusing experience in developing high levels of accuracy and efficiency to attain company goals.
Overview
4
4
years of professional experience
Work History
MEDICAL RECEPTIONIST
DESERT SAGE HEALTH CENTERS
08.2022 - Current
- Provide compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Streamline appointment scheduling for improved patient flow and reduced wait times.
- Manage high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Ensure accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintain strict confidentiality of patient information, adhering to HIPAA regulations and DSHC policies.
RECEPTIONIST
MOUNTAIN HOME AUTO RANCH
01.2022 - 08.2022
- Greet and receive customers and prospects in a courteous, helpful and friendly manner
- Direct prospects and customers to the correct department, notify the appropriate person that a customer is waiting, and introduce the customer to the salesperson
- Operate a multi-line system to answer phone calls and communicate with callers in a professional, friendly and efficient manner
- Diplomatically handle customer complaints and refer them to the appropriate individual/department for resolution
- Type memos, correspondence, reports and other documents
- Receive checks, cash and credit card payments from customers to document the amount received on the repair order and/or counter tickets
- Maintain cash box balancing at the beginning and end of the day
- Organize files for billing, customer and client records.
RESTAURANT ASSISTANT MANAGER
ROLBERTO´S MEXICAN FOOD RESTAURANT
08.2019 - 01.2022
- Used a positive attitude and interpersonal skills to greet each guest who enters the dining establishment
- Operated the drive through window and sales register quickly and efficiently
- Accurately entered each item into the multiple key cash registers
- Resolved customer conflicts and answered questions
- Balanced the cash register, checking that it reflects the accurate amount of cash that it should have
- Identify and investigate any cash differences or discrepancies
- Responsible for filling checks to pay restaurant providers
- Supervised and coordinated new cashiers during the shift, making sure that customers are helped.
RESTAURANT CASHIER/SERVER
LOS PINOS RESTAURANT
06.2020 - 02.2021
- Created a world-class experience for customers using top-notch communication skills
- Demonstrated integrity and honesty while interacting with guests, team members and managers
- Informed customers about modes of payment available at the restaurant
- Answered telephone calls regarding reservations, questions and business information.
Education
CCS-P COURSE - MEDICAL CODING
MEDCERTS
07.2023
BUSINESS ADMINISTRATION CAREER ENROLLMENT (NO DEGREE) -
UNIVERSIDAD CATOLICA DE EL SALVADOR
06.2019
HIGH SCHOOL DIPLOMA -
COLEGIO SANTA MARIA
12.2018
ENGLISH COURSE COMPLETION -
UNIVERSIDAD CATOLICA DE EL SALVADOR
10.2018
Skills
- Ability to speak, read and write Spanish fluently
- Excellent communication and customer service skills
- Strong critical thinking skills to define problems or unexpected situations and solve them with ease
- Excellent attention to detail and accuracy
- Well-versed cash handling procedures
- Strive to surpass operational goals and standards of excellence
- Detail-oriented and able to work independently or in team environment
- Function well in high pressure atmospheres
- Capable of adapting quickly to change and take on new challenges
- Skilled with different software, such as powerpoint, word, and excel
- Familiarity with electronic health records (EHR) systems
- Familiar with ICD-10-CM, CPT, and HCPCS coding system
- Knowledgeable in medical terminology, anatomy, and physiology
- Excellent math skills
- High skill typing of 70 wpm
- Exceptional phone etiquette
References
- Maria G. Rodriguez, Bilingual Quality Control Management, ALSAC/ St. Jude Children's Research Hospital, (901)246-3047, rodriguez_mgm@yahoo.com
- Anelei Vasquez, Legal Assistant, Hawley Troxell, (971)336-9952, avasquez@hawleytroxell.com
- Alicia Brodersen, Residential Caregiver, Brightstar Care, (208)515-1790
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
MEDICAL RECEPTIONIST
DESERT SAGE HEALTH CENTERS
08.2022 - Current
RECEPTIONIST
MOUNTAIN HOME AUTO RANCH
01.2022 - 08.2022
RESTAURANT CASHIER/SERVER
LOS PINOS RESTAURANT
06.2020 - 02.2021
RESTAURANT ASSISTANT MANAGER
ROLBERTO´S MEXICAN FOOD RESTAURANT
08.2019 - 01.2022
CCS-P COURSE - MEDICAL CODING
MEDCERTS
BUSINESS ADMINISTRATION CAREER ENROLLMENT (NO DEGREE) -
UNIVERSIDAD CATOLICA DE EL SALVADOR
HIGH SCHOOL DIPLOMA -
COLEGIO SANTA MARIA
ENGLISH COURSE COMPLETION -
UNIVERSIDAD CATOLICA DE EL SALVADOR