Maria Jose Suarez Rueda
Orlando
Summary
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
1
1
year of professional experience
Work History
Assistant Manager
Jobs Experts Services
02.2025 - 06.2025
- Supported team in daily operations to ensure smooth workflow and high-quality service.
- Assisted in managing inventory levels, optimizing stock processes for efficiency.
- Collaborated with staff to implement customer service strategies enhancing guest experiences.
- Facilitated communication between departments, promoting teamwork and information sharing.
- Participated in training sessions on company policies and procedures for new team members.
- Resolved customer inquiries promptly, ensuring satisfaction and fostering loyalty.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Host
Margaritaville
08.2024 - 02.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating arrangements and reduce wait times.
- Collaborated with kitchen and service staff to enhance overall guest experience.
- Provided menu information and answered questions to assist patrons in dining choices.
- Assisted in training new hosts on procedures and customer service standards.
- Handled guest inquiries and complaints efficiently to maintain satisfaction levels.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
Courtyard by Marriott
04.2024 - 08.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent counting and reconciliation.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Managed inventory levels for retail items, ensuring availability for guests.
- Assisted in training new team members on operational procedures and service standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Server
Courtyard by Marriott
04.2024 - 08.2024
- Delivered prompt and courteous service to enhance guest dining experience.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Managed cash register operations, processing payments efficiently and accurately.
- Maintained cleanliness and organization of dining area to comply with health standards.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Fundecol
Colombia06-2023
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Assistant Manager
Jobs Experts Services
02.2025 - 06.2025
Host
Margaritaville
08.2024 - 02.2025
Cashier
Courtyard by Marriott
04.2024 - 08.2024
Server
Courtyard by Marriott
04.2024 - 08.2024
High School Diploma -
Fundecol
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