Maria Jose Torres
Odessa,TX
Summary
Results-driven manager with expertise in staff training, inventory management, and conflict resolution. Proven track record of improving customer satisfaction and streamlining operational workflows. Consistently meets high service standards and compliance requirements. Dynamic manager skilled in staff training, inventory control, and conflict resolution. Focus on enhancing customer satisfaction and operational workflow, consistently achieving high standards of service and compliance.
Overview
2
2
years of professional experience
Work History
Manager
McDonald's
Midland, Texas
05.2024 - Current
- Supervised daily operations to ensure efficient restaurant functioning.
- Trained staff on customer service and food safety protocols.
- Managed inventory levels to ensure adequate stock for kitchen and dining areas.
- Coordinated team schedules to meet peak service demands effectively.
- Implemented cleanliness standards across dining and kitchen spaces.
- Assisted in resolving customer complaints and ensuring satisfaction.
- Conducted regular staff meetings to communicate updates and expectations.
- Collaborated with management on promotional activities and product launches.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Trained and mentored staff on food safety and hygiene practices.
- Managed inventory levels and ordered supplies to meet restaurant needs.
- Coordinated staff schedules to optimize workflow during peak hours.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Established processes to ensure efficient workflow throughout the organization.
Education
GED -
IUP Santiago Marino
Venezuela01-2016
Skills
- Staff training and development
- Customer service excellence
- Inventory control
- Operational efficiency
- Compliance management
- Team leadership
Timeline
Manager
McDonald's
05.2024 - Current
GED -
IUP Santiago Marino