Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MARIA JOSE VASQUEZ HERNANDEZ

Brooklyn

Summary

Public Accounting professional with expertise in administrative processes and management of customer service operations. Proven ability to enhance customer satisfaction and loyalty through process optimization. Experienced in team coordination and conflict resolution with a strategic mindset. Dedicated to continuous improvement and delivering measurable results in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Head of the Customer Service and Support Department

SIGO
Porlamar
06.2020 - 05.2023

Streamlined service processes, achieving substantial reductions in response times and quality improvements.
Managed teams to elevate customer satisfaction through effective leadership and support initiatives.
Evaluated key performance indicators to identify areas for continuous improvement.
Facilitated staff training in communication and conflict resolution, enhancing customer relationship management.

Independent Practice of Public Accountancy

Baldomero Delgado & Associates
Porlamar
05.2008 - 09.2014
  • Maintained accounting records for income and expenses of public limited companies.
    Analyzed processes to reduce operating costs and enhance efficiency.
    Measured company profitability to identify trends and inform strategy.
    Prepared accurate financial statements to support decision-making.

General Manager Supermarket

SIGO
Porlamar
03.2003 - 03.2008
  • Cultivated strategic vision to align business objectives and enhance market positioning.
    Optimized operational processes through meticulous control and supervision.
    Managed and evaluated human resources, enhancing productivity and engagement.
    Negotiated with suppliers to foster beneficial relationships.
    Supervised Customer Service to identify growth opportunities and boost loyalty.
    Directed commercial and marketing strategies for increased visibility and sales.
    Reported directly to executives, ensuring clear communication of organizational goals.
    Facilitated effective communication across administrative and operational departments.

Education

Chartered Public Accountant -

University of Carabobo
Valencia, Venezuela.
04-2001

High School Diploma -

UE Luis Castro
Margarita, Venezuela
09-1994

Skills

  • Team management
  • Customer service
  • Conflict resolution
  • Process analysis
  • Effective communication
  • Continuous improvement
  • Proactive

Languages

Spanish
Native/ Bilingual
English
Limited

Timeline

Head of the Customer Service and Support Department

SIGO
06.2020 - 05.2023

Independent Practice of Public Accountancy

Baldomero Delgado & Associates
05.2008 - 09.2014

General Manager Supermarket

SIGO
03.2003 - 03.2008

Chartered Public Accountant -

University of Carabobo

High School Diploma -

UE Luis Castro

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MARIA JOSE VASQUEZ HERNANDEZ