María José Chacón Castro
San José
Summary
Motivated, well-disciplined individual that finds joy in assisting others while being detail oriented and implementing their enthusiasm in customer service, communication, HR, social media, and DEI. Used to work individually or team based with short deadlines and comfortable working outside normal working hours should the position, situation, and compensation require it. Knowledgeable in conversational English and Spanish and interested in learning more languages.
Overview
24
24
years of professional experience
Work History
Executive Administrative Assistant/Office Manager
JBS Dev
06.2022 - Current
- In charge of supporting the president of the company by organizing and demonstrating time effective management making sure to maintain a work-personal life balance for them, protecting personal time and ensure that tasks are finished.
- Schedule, maintain and handle all calendar items while ensuring work-life balance for the leadership team.
- Coordinate travel logistics for individuals supported.
- Gather, maintain, and update accurate expense reports.
- Organize, coordinate, support, plan, and help execute major projects.
- Review, coordinate, and ensure proper delivery of company assets.
- Coordinate external and internal meetings conference calls, national and international events and meals.
- Review brand adherence within and outside the company.
- Accurately use the best language, vocabulary, approach, and data to be included in communications to be sent by leadership in support of partner programs.
- Review, compile, summarize, edit, and improve data to be conveyed and easily understood while making it into clear, easy-to-understand, accurate, eye catching Word documents and PowerPoint presentations.
- Create clear, compelling, highly accurate, and visually attractive presentations from ideas, sketches, and ongoing discussions with the leadership team.
- Communicate with JBS executive management on current organizational projects and initiatives and gather related information as requested.
- Discuss, refine, and help implement ideas related to company culture initiatives.
- Refine the strategy and execution to enable the successfully operation of the company in the country. Some areas of impact have been (so far): real estate, HR, people and culture, communication, community building, diversity and inclusion.
Executive Assistant
McKinsey & Company
11.2019 - 06.2022
- In charge of organizing and demonstrating time effective management for individuals supported, including planning and executing major projects with senior leadership participants while monitoring day-to-day meetings, meals, calls, emails, and any last minute changes needed.
- Ensure and protect that time is blocked for work time and personal time.
- Verify that the time zone difference allows for all attendees to be comfortable.
- Responsible for coordinating travel logistics for individuals supported.
- Expense organization, report and update when needed.
Business Presentation Specialist
McKinsey & Company
07.2017 - 11.2019
- Work with consultants and very tight deadlines to understand and convey their data and ideas while transforming it into clear, compelling, highly accurate and visually attractive PowerPoint presentations.
- Create visual stories and making information attractive to the eye and easy-to-understand for the brain.
- Help consultants story-tell their data by problem solving which graph is the most appropriate for specific data stories; and make information engaging, informative and compelling.
- Transform rough sketches of ideas into clear, compelling, highly accurate, and visually attractive presentations.
Digital Marketing Community Coordinator
Dentons Muñoz
01.2017 - 05.2017
- Digital Marketing Community Coordinator for Central American branch of global, polycentric Dentons law firm in charge of communications related tasks (interviews, photography, event coordination, schedule planning, Brand adherence for all employees and media presence of the Firm, among others)
- Social Media schedule planning, content creating, monitoring and advice to improve the Firm’s social media presence. Copy and digital content creating (Photoshop CS6, Hootsuite)
- Lawyers’ profile, insights, events, news and newsletter creating and uploading to Sitecore platform.
- Email marketing and newsletter creation and design
Community Collaborate Coordinator
Dentons Muñoz
11.2016 - 01.2017
- Community Collaborate Coordinator for internal HighQ platform based repository and newly developed sites in which tailored made strategies implemented ensured the effective promotion and adoption of the tool and the active consumption of the content that is showcased through the sites.
- Trained new team members on organizational procedures and best practices, fostering a knowledgeable workforce.
- Created comprehensive reports detailing project progress, challenges, and recommendations for senior management review.
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Community and Knowledge Specialist
IBM
04.2014 - 05.2016
- Community and Knowledge Specialist for communities that are hosted in the internal social collaboration platform (Connections) by developing tailored made strategies to each community assigned that will ensure the effective promotion and adoption of the tool and the active consumption of the content that is showcased through the communities.
- Provide mentoring and support to IBMers regarding the platform to expand and improve their knowledge by helping them set up or re-launch and refresh their community.
Community Manager
Radio Columbia, Hablando Claro
04.2014 - 07.2014
- Community Manager for the 9 year old radio show Hablando Claro with journalist Vilma Ibarra.
- In charge of creating real time summaries and social media posting of the ongoing discussion during the daily scheduled transmission for the 13,000+ Facebook and 11,000+ Twitter followers interested in the social, political, and economic situation of the country.
Community Manager
Gráfica Medium
11.2013 - 02.2014
- Community Manager for Presidential Candidate Rodolfo Piza during the 2014 Presidential Campaign.
Plan and collaborate the social launch of the campaign that harnessed 46,000+ Facebook likes and 8,000+ Twitter followers and 99 Instagram followers and as a coordinated effort with other initiatives helped obtained 6% of the votes and relaunch of the party. - Accompanying and reporting the activities in which the PUSC presidential candidate was involved. This included real time posting which also entailed photographing, editing, and curating all the content for the Instagram account which sparked the use of the pictures taken there by different media outlets in the country.
- Coordinate, promote and implement the #RetoTuitRadioCR on January 25th, 2014 in which only Rodolfo Piza participated among the 13 presidential candidates.
Customer Service Agent
OASA
07.2008 - 10.2008
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls, ensuring prompt and accurate service delivery.
- Trained new staff on customer service protocols and operational procedures.
- Facilitated conflict resolution, enhancing customer satisfaction and loyalty.
- Answer daily calls from different clients all over the United States in order to provide answers and information.
- Gather client sensitive information in a timely manner in order to complete online financial transactions.
On-site Coordinator
Hewlett Packard, HP
01.2007 - 07.2008
- Review client sensitive information in order to schedule prompt onsite customer service by specialized technicians.
- Ensure that parts needed in order to complete the repair were delivered to the technician or customer before the scheduled appointment.
Customer Service Agent
SYKES
07.2006 - 12.2006
- Answer daily calls from different clients all over the United States in order to provide troubleshooting.
- Review client sensitive information in order to schedule prompt onsite customer service by specialized technicians.
- Ensure that parts needed in order to complete the repair were delivered to the technician or customer before the scheduled appointment.
Authorizations Agent
BAC San José
12.2001 - 12.2004
- Answer daily calls from different companies all around Costa Rica in order to review the customer credit card information and provide an authorization number linked to their purchase before it's approved.
- Gather company sensitive information in order to create their profile within the approved business' list authorized to provide credit card transactions.
Education
DIGITAL COMMUNICATION AND MARKETING - undefined
UNIVERSIDAD CREATIVA
01.2018
SOCIAL MEDIA MANAGING - undefined
UNIVERSIDAD CREATIVA
01.2015
JOURNALISM - undefined
U. LATINA COSTA RICA
01.2014
INTERNATIONAL RELATIONS AND AFFAIRS - undefined
UNA
01.2004
Skills
- Customer service
- Training
- Planning
- Leadership
- Writing
- Communication
- Social Media
- Design
- Executive assistance
- Calendarization
- Travel
- Expense reports
- Event planning
- Human resources
Education
- Digital Communication and Marketing, Universidad Creativa
- Social Media Management, Universidad Creativa
- Journalism, U. Latina Costa Rica,
- International Relations and Affairs, UNA
Passport And Visa
Up-to-date, B1/B2
Relocation Availability
100%
Personal Information
- Title: ADMINISTRATIVE EXECUTIVE ASSISTANT & OFFICE MANAGER
- Availability: 100%
- Visa Status: Up-to-date (B1/B2 visa)
Quote
There is a sacredness in tears. They are not the mark of weakness, but of power. They speak more eloquently than ten thousand tongues. They are the messengers of overwhelming grief, of deep contrition, and of unspeakable love.
Washington Irving
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
German
Elementary
Italian
Elementary
Japanese
Elementary
Korean
Elementary
Chinese (Mandarin)
Elementary
Interests
Human Resources
Recruiting
Office Management
Administrative work
Accomplishments
Connections at Onboarding sessions
- Speaker during Onboarding sessions for New Hires to promote the importance of social collaboration in IBM and the Connections platform. More than 300 IBMers participated.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- Project Management Skills for Leaders
- Outlook Essential Training (Microsoft 365)
- HR Foundations: Core Human Resources
- Human Resources: Payroll
- Event Planning Foundations
- AI for Administrative Roles: Streamline Tasks and Boost Productivity
Timeline
Executive Administrative Assistant/Office Manager
JBS Dev
06.2022 - Current
Executive Assistant
McKinsey & Company
11.2019 - 06.2022
Business Presentation Specialist
McKinsey & Company
07.2017 - 11.2019
Digital Marketing Community Coordinator
Dentons Muñoz
01.2017 - 05.2017
Community Collaborate Coordinator
Dentons Muñoz
11.2016 - 01.2017
Community and Knowledge Specialist
IBM
04.2014 - 05.2016
Community Manager
Radio Columbia, Hablando Claro
04.2014 - 07.2014
Community Manager
Gráfica Medium
11.2013 - 02.2014
Customer Service Agent
OASA
07.2008 - 10.2008
On-site Coordinator
Hewlett Packard, HP
01.2007 - 07.2008
Customer Service Agent
SYKES
07.2006 - 12.2006
Authorizations Agent
BAC San José
12.2001 - 12.2004
DIGITAL COMMUNICATION AND MARKETING - undefined
UNIVERSIDAD CREATIVA
SOCIAL MEDIA MANAGING - undefined
UNIVERSIDAD CREATIVA
JOURNALISM - undefined
U. LATINA COSTA RICA
INTERNATIONAL RELATIONS AND AFFAIRS - undefined
UNA