Maria Josefa Lourdes Abarcar
Bay Shore,NY
Summary
I am a courteous professional with substantial experience in the customer service industry. Skilled at monitoring customer satisfaction while maintaining a clean and safe environment. Communicative and responsive individual with over eight years of experience. Hoping to provide the best possible service with compassion and patience.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Endeavor Airlines
New York, New York
09.2025 - Current
- Delivered exceptional customer service, ensuring passenger comfort and safety throughout flights, while making sure everything is completed promptly.
- Managed in-flight emergencies by executing safety protocols, providing first aid when needed, and reassuring passengers by maintaining calmness.
- Communicated with crew members to maintain efficient cabin operations during boarding, in-flight, and deplaning processes.
- Build positive relationships with passengers in the short time that we have, addressing concerns and distress promptly to enhance overall satisfaction.
Senior Caregiver
Lakeview Family Care Home
Foster, OR
09.2023 - 08.2025
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly and disabled patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
- Improved patient health outcomes through diligent monitoring and timely intervention.
- Developed strong rapport with patients and families, fostering trust and open communication.
- Enhanced patient comfort by providing compassionate and attentive care.
Hostess Representative & Server
The Point Restaurant
05.2023 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously in a span of 8 hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Quick Service Representative
Universal Studios of Orlando
08.2022 - 12.2022
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than [Number] customers each day.
Youth Program Facilitator
The Brotherhood/Sister Sol
07.2019 - 04.2022
- Promoted the overall success of the youth program by actively contributing to its mission, vision, and goals through dedicated participation in strategic planning processes.
- Contributed positively to overall staff morale by maintaining an enthusiastic attitude towards work-related responsibilities while demonstrating empathy towards colleagues facing challenges.
- Participated in ongoing professional development opportunities to stay current on best practices related to youth work and facilitation techniques.
- Enhanced youth engagement by incorporating interactive activities and workshops in program sessions.
- Utilized cultural competency strategies when working with diverse populations of youth participants, fostering inclusivity within the program setting.
- Implemented creative problem-solving techniques in challenging situations, promoting effective conflict resolution among youth members.
Education
Bachelor of Science - Biology, Nursing
Oregon State University
Corvallis, OR05.2025
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Emergency response
- Team collaboration
- Food and beverage service
- Hospitality service expertise
- Time management
- Safety procedures
- Public speaking
- Problem solving
- Reliability and punctuality
- Issue resolution
- Conflict mediation
Languages
English: Fluent
Tagalog: Fluent
French: beginner
References
References available upon request.
Timeline
Flight Attendant
Endeavor Airlines
09.2025 - Current
Senior Caregiver
Lakeview Family Care Home
09.2023 - 08.2025
Hostess Representative & Server
The Point Restaurant
05.2023 - 06.2024
Quick Service Representative
Universal Studios of Orlando
08.2022 - 12.2022
Youth Program Facilitator
The Brotherhood/Sister Sol
07.2019 - 04.2022
Bachelor of Science - Biology, Nursing
Oregon State University
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