Maria Josefina Nunez Diaz
Phoenix,AZ
Summary
Detail-oriented office manager with a strong focus on customer service and operational efficiency. Proven ability to implement systems that enhance productivity and maintain compliance.
Overview
15
15
years of professional experience
Work History
Office Manager / Human Resources/ Office Admin
Precision Cleaning Services
Phoenix, AZ
02.2019 - 05.2026
- Oversaw daily office operations, ensuring efficiency and compliance with company policies.
- Managed scheduling and coordination of cleaning services for commercial clients.
- Implemented inventory management system to track supplies and reduce costs.
- Trained and mentored new staff on operational procedures and best practices.
- Developed standard operating procedures to enhance workflow and service quality.
- Led initiatives to improve employee productivity through process optimization and training programs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Completed weekly payroll for 20+ employees.
- Interceded between employees during arguments and diffused tense situations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Accounts Payable
- Accounts Receivable
- Data Entry
- Reconciling
- email sorting, replying accordingly
- customer service
Office Manager
Mountain Moving and Storage
Phoenix, AZ
05.2016 - 01.2019
- Answering calls
- Greeting clients
- Customer Service
- Calling customers for jobs
- Filling and organizing
- Weekly payroll
- Accounts payable
- Accounts receivable
- Invoicing and billing
- Setting up jobs
- Marketing
- Ordering Materials
- Dispatch
- Receiving
- Data entry
Line Assembler and Inspector
Wesco Assembly
Phoenix, AZ
07.2014 - 04.2016
- Operated assembly line machinery to produce high-quality components efficiently.
- Collaborated with team members to meet and exceed production targets consistently.
- Inspected finished products for quality assurance, ensuring adherence to company standards.
Receptionist
Lynndale Stainless Steel Services
Phoenix, AZ
01.2014 - 10.2014
- Managed front desk operations, ensuring smooth workflow and customer satisfaction.
- Handled multi-line phone system, efficiently directing calls to appropriate departments.
- Coordinated scheduling for appointments and meetings, optimizing resource utilization.
- Maintained accurate records of incoming and outgoing correspondence for tracking purposes.
- Attending Clients
- Filing documents and organizing files
- Learn accounts receivable
- Took part of payroll
- shipping and receiving
- Invoicing
Line Cook
Texas Roadhouse
Phoenix, AZ
05.2011 - 12.2012
- Prepared high-quality meals in accordance with Texas Roadhouse standards.
- Maintained cleanliness and organization of kitchen stations to ensure efficient service.
- Collaborated with team members to streamline food preparation processes.
- Ticket matching
- Expediting orders
Office Clerk
Warehouse
Phoenix, AZ
02.2011 - 12.2012
- Managed inventory records and ensured accurate stock levels.
- Processed incoming and outgoing shipments efficiently.
- Operated office equipment, including printers and scanners, to support daily tasks.
- Coordinated with team members to streamline workflow processes.
- Answering phone calls
- Data entry
- Cycle counts
- Tracking material
- Emailing customers
Education
High School Diploma -
Copper Canyon High School
Glendale05.2011
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Fast learner
- Experience with computers
- Outlook
- Word
- Excel
Accomplishments
- Advanced from Office Manager to Human Resources within 3 months.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Office Manager / Human Resources/ Office Admin
Precision Cleaning Services
02.2019 - 05.2026
Office Manager
Mountain Moving and Storage
05.2016 - 01.2019
Line Assembler and Inspector
Wesco Assembly
07.2014 - 04.2016
Receptionist
Lynndale Stainless Steel Services
01.2014 - 10.2014
Line Cook
Texas Roadhouse
05.2011 - 12.2012
Office Clerk
Warehouse
02.2011 - 12.2012
High School Diploma -
Copper Canyon High School