Maria Jose (MJ) Gamez Martinez
Tucson,AZ
Summary
Results-driven leader specializing in operational efficiency and team performance enhancement. Achieved significant compliance management improvements and revenue growth through strategic staffing solutions. Over 12 years of experience in tax operations, performance management, and workforce planning. Expertise in building effective teams that ensure compliance and elevate client experience satisfaction.
Overview
2026
2026
years of professional experience
Work History
District Staffing Lead
H&R Block
Tucson, AZ
07.2025 - Current
- Recruited and engaged Tax Associate candidates throughout application and training process.
- Executed targeted recruiting campaigns for both new and experienced tax professionals.
- Coordinated interviews for Receptionist and Associate Team Leaders, ensuring optimal candidate selection.
- Supported tax office associates in meeting continuing education requirements and client care training.
- Planned and executed virtual or in-person tax office open houses to attract potential candidates.
- Facilitated Ready to Serve activities, enhancing operational readiness for tax season.
- Ensured compliance with educational and credentialing standards for all tax professionals district-wide.
- Optimized staffing levels across district locations, contributing to revenue growth.
- Tracked workforce needs and key performance indicators to align resources for tax season success.
Multi-Unit Team Lead
H&R Block
Tucson, AZ
2019 - 05.2025
- Managed office staffing, operations, and logistics across multiple locations with Associate Team Leaders' support.
- Collaborated with District General Manager to design and execute growth plans for offices and clients.
- Assisted in recruiting and interviewing candidates for tax associate positions.
- Conducted performance reviews promptly; partnered with Associate Relations Center to resolve issues.
- Cultivated engaging team environment by training, coaching, and recognizing outstanding contributions.
- Led daily meetings to convey crucial information to tax associates and oversee labor management.
- Prepared tax returns following successful completion of income tax course.
Preseason Manager
H&R Block
Tucson, AZ
07.2017 - 01.2024
- Collaborated with District General Manager to prepare for tax season effectively.
- Cultivated partnerships between local businesses to drive district growth.
- Recruited and enrolled new students in tax courses, enhancing graduate hiring processes.
- Ensured returning tax professionals met rehire and certification compliance standards.
- Participated in community marketing events to increase brand visibility.
- Evaluated staffing requirements across offices to identify personnel needs efficiently.
Office Manager III
H&R Block
Tucson, Arizona
11.2017 - 04.2018
- Executed local marketing campaigns to effectively attract new clients.
- Managed daily operations of two offices, ensuring efficient workflows and high-quality service.
- Facilitated daily employee huddles to assess goals and operational priorities.
- Created employee schedules to maintain adequate coverage across both offices.
Officer Manager
H&R Block
Tucson, Arizona
2014 - 2016
- Trained new staff on tax preparation procedures and best practices.
- Directed resource allocation for projects to meet operational needs.
- Conducted timely performance reviews, and collaborated with the Associate Relations Center on performance issues.
- Supervised subordinate staff to ensure effective daily operations and conflict resolution.
- Build an engaging team environment by training and coaching associates to execute service standards, recognizing outstanding associate contributions.
- Create an associate work schedule and ensure accurate timekeeping and overtime management
- Scheduled clients efficiently to minimize conflicts and enhance workflow.
- Reinforce training programs to develop team skills and improve overall performance.
- Prepared tax returns as required, ensuring compliance and accuracy.
Income Tax Course Instructor
H&R Block
Tucson, AZ
2015 - 2017
- Delivered in-person instruction for Income Tax course to registered participants.
- Reviewed and utilized all course materials, guides, handouts, and aids before classes.
- Motivated students to complete the course and apply for tax professional positions at H&R Block.
- Taught essential tax principles, H&R Block policies, and practical skills effectively.
- Equipped students with tools necessary for accurate tax return preparation.
- Promoted high standards of client service through engaging instructional methods.
- Provided constructive feedback on student performance aligned with course goals.
Education
Income Tax Course - Taxes
H&B Block
Tucson, AZ08-2014
Associate of Arts - Marketing And Business
Pima Community College
Tucson, AZSkills
- Result-driven
- Always accountable
- Staff training and coaching
- Learning agility
- Customer centric
- Tax compliance
- Performance management
- Operational efficiency
- Client acquisition and relationship building
- Workforce planning
- Bilingual communication – Spanish
- Decision-making and leadership
- Interpersonal and communication skills
- Resilience and adaptability under pressure
- Time management and organization
Timeline
District Staffing Lead
H&R Block
07.2025 - Current
Office Manager III
H&R Block
11.2017 - 04.2018
Preseason Manager
H&R Block
07.2017 - 01.2024
Multi-Unit Team Lead
H&R Block
2019 - 05.2025
Officer Manager
H&R Block
2014 - 2016
Income Tax Course Instructor
H&R Block
2015 - 2017
Income Tax Course - Taxes
H&B Block
Associate of Arts - Marketing And Business
Pima Community College