Maria Juliana Ramirez
Sarasota,FL
Summary
Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
Overview
14
14
years of professional experience
Work History
Leasing Consultant
DowntownLiving Inc
Sarasota , FL
09.2023 - Current
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Contacted and followed up with tenants on renewal notices.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
Dispatcher
R.T Moore
Bradenton, FL
12.2019 - 06.2022
- Coordinated with other dispatchers to ensure efficient schedules were met.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Received or prepared work orders.
Project Manager
SIFFRON
Rockford, IL
10.2016 - 09.2019
- Responsible for managing customer-facing, buy/resell and custom design projects from start to finish, including, but not limited to, costing, quoting, and communicating customer requirements to all stakeholders
- Participate in client meetings, contract finalization, and development of requirements and specifications for each project
- Define Project Scope & Deliverables: Work with sales, engineering, strategic sourcing & other stakeholders to gather all requirements and related technical details in order to meet or exceed customer expectations
- Research materials, methods and best practices to accomplish the objectives
- Coordinate and manage onsite inspections
- Review and comment on all master Project budgets and schedules
- Efficiently following up on task oriented items
- Developing and maintaining client relationships with the goal of repeat profitable business
- Reviewing project proposals or plans to determine time frame, financial objectives, and procedures for accomplishing work, staffing requirements, and allotment of available resources during various phases of the project
- Project Administration: Create and maintain accurate/timely project charters, time lines, RACI matrices, Gantt charts, meeting notes, presentations, status updates, document management and other reporting.
Corporate Trainer
Siffron
Rockford , IL
10.2016 - 09.2019
- Developed and facilitate new employee orientation and other learning and developing programs
- Monitor and communicate training program goal and outcomes
- Manage all learning programs
- Developed and deployed all learning content.
Strategic Account Representative
SIFFRON
Rockford , IL
10.2016 - 09.2019
- Manage strategic distributor accounts, national and international accounts
- Maintain Customer relations with large distributors
- Assist with standardized procedures and participate in improvement teams
- Have knowledge in coordinating international logistics
- Act as the intermediary between customers and account managers
- Provide customer service professionally via phone calls, email, and manage all customer inquiries with outstanding feedback
- Responsible for processing and maintaining customer orders; via MS Navision and EDI
- MS Word, Excel, & Outlook
- Support sales with catalog and custom quoting
- Was the liaison between systems during the transition period (supporting the relocation of Sunbelt)
- Prioritize critical and urgent tasks in a logical and efficient manner to meet deadlines.
Immigrant Family Support Worker
La Voz Latina
Rockford, IL
05.2015 - 10.2015
- Assisted families in getting linked with benefits and community resources
- Translated legal documents
- Performed simultaneous and consecutive interpretations
- Submitted paperwork to government database in a timely manner
- Provided empathic support to clients
- Worked closely with supervisor and team members
- Provided community outreach on behalf of the program.
Bi-lingual Customer Service Representative
APAC Customer Service Call Center
Rockford, IL
01.2011 - 01.2015
- Processed Spanish and English applications in a timely manner
- Assisted clients with wire transfers and online support
- Filed monetary claims
- Provided bi-lingual customer support
- Worked closely with team members to better provide customer assistance and resources.
Office Manager
Liberty Factoring
Bradenton, Fl
- Greet patients and perform check-in procedures
- Answer multi-line phones, using customized greeting
- Schedule patient appointments
- Collect insurance information and payments
- Update information and generate reports
- Maintained e-mail correspondence with clients and forwarded customer concerns to corresponding departments
- Processed transactions and followed through on transaction verification process
- Performed regular updates to our company website using CMS utilities.
Education
High School Diploma -
Sagrado Corazon De Jesus
01.2007
Bachelors equivalent -
Universidad Gran Colombia
Skills
- Bilingual English & Spanish
- Professional Office Maintenance
- Clear Communication
- Lease Agreements
- Property Maintenance
- Organized Mindset
- Application management
- Application processing
- Database Management
- Community Engagement
- Property Marketing
- High Proficiency with MS Suites, Epicor, MS Navision & EDI
- Computer skills include Excel, Word, Publisher, Power Point, Microsoft Outlook, and Quickbooks
- Skilled in translation and interpretation, both simultaneous and consecutive
Timeline
Leasing Consultant
DowntownLiving Inc
09.2023 - Current
Dispatcher
R.T Moore
12.2019 - 06.2022
Project Manager
SIFFRON
10.2016 - 09.2019
Corporate Trainer
Siffron
10.2016 - 09.2019
Strategic Account Representative
SIFFRON
10.2016 - 09.2019
Immigrant Family Support Worker
La Voz Latina
05.2015 - 10.2015
Bi-lingual Customer Service Representative
APAC Customer Service Call Center
01.2011 - 01.2015
Office Manager
Liberty Factoring
High School Diploma -
Sagrado Corazon De Jesus
Bachelors equivalent -
Universidad Gran Colombia
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