Maria Karla Gonzalez Martinez
Hialeah,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
The Miami Beach EDITION
Miami Beach, FL
08.2023 - 03.2024
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Removed trash, recycling and linens from rooms to transport to designated areas.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Interacted pleasantly with clients and guests when performing daily duties.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Operated shampooer and vacuum cleaner to clean rugs, carpets and upholstered furniture.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Organized supplies for use based on expected customer needs.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Communicated effectively with team members about daily assignments and task progress.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Ensured compliance with health regulations regarding sanitation procedures.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Coordinated schedules with team members to maximize productivity during shifts.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Demonstrated adaptability when faced with last-minute schedule changes or additional tasks.
- Prepared bedrooms for guests by creating inviting atmospheres with fresh linens.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
Shipping and Receiving Clerk
Sunshine Bouquet
Miami, FL
01.2023 - 06.2023
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Prepared packages for shipping and determined most economical shipping methods.
- Maintained inventory of shipping materials and supplies.
- Identified order discrepancies and damaged items and notified supervisor.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Monitored merchandise received and shipped from facility in computer system.
- Performed regular cycle counts to maintain accurate inventory records.
- Processed outbound shipments, including packing and labeling products for delivery.
- Operated computers to access information related to shipping activities.
- Maintained a clean work area by sweeping, dusting, mopping.
Customer Services Staff
Victoria Hotel
Havana, Havana
11.2021 - 10.2022
- Provided product information to customers and addressed all questions promptly and knowledgeably.
- Provided excellent customer service by responding to customer inquiries promptly and professionally.
- Maintained an organized work environment, including stocking shelves and organizing displays.
- Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
- Supported management initiatives by participating in meetings or training sessions when requested.
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Followed up with customers after purchase to ensure satisfaction with product and service received.
- Tracked customer feedback through surveys, interviews or other methods to improve service quality.
Education
High School Diploma -
Julio Antonio Mella
Havana, CUBA07-2022
Skills
- Guest Relations
- Vacuuming and sweeping
- Window Cleaning
- Washing windows
- Customer service-focused
- Maintenance Coordination
- Chemical Handling
- Inventory Control
- Quality Control
- Customer Service
- Adaptability
- Adaptability and Flexibility
- Active Listening
- Problem-Solving
- Team Collaboration
- Task Prioritization
- Decision-Making
- Electronic Communication
- Commercial Equipment Operation
- Multitasking and Prioritizing
- Exceptional time management
- Data Entry
- Time Management
- Customer Inquiry and Response
- Written Communication
- Guest Request Response
- Professionalism
- Interpersonal Skills
- Relationship Building
- Team Support and Collaboration
- Teamwork and Collaboration
- Excellent Communication
Timeline
Housekeeping Room Attendant
The Miami Beach EDITION
08.2023 - 03.2024
Shipping and Receiving Clerk
Sunshine Bouquet
01.2023 - 06.2023
Customer Services Staff
Victoria Hotel
11.2021 - 10.2022
High School Diploma -
Julio Antonio Mella
Similar Profiles
Angelo BridgettAngelo Bridgett
Resident Concierge at The Miami Beach EDITIONResident Concierge at The Miami Beach EDITION
Svetlana BelovaSvetlana Belova
Server Assistant at Klaw Miami1737 N Bayshore Dr, Miami, FL 33132Server Assistant at Klaw Miami1737 N Bayshore Dr, Miami, FL 33132
CAROLINA LAZOCAROLINA LAZO
ESE Paraprofessional at NORTH MIAMI BEACH HIGH SCHOOL (Miami Dade County Public School)ESE Paraprofessional at NORTH MIAMI BEACH HIGH SCHOOL (Miami Dade County Public School)