Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Karla Montero Ponce De Leon

Orange Park,FL

Summary

I am currently a PCT at a hospital emergency room, i also work with baker acts alongside officers and security, i am skilled in crisis intervention, and effective communication. I am good at implementing safety protocols and excelling in high-pressure environments. I also am bilingual and a highly capable and composed professional. I adept at handling stressful situations with calm, control, and confidence, making sure i maintain focus and professionalism while under pressure. Skilled at quickly understanding problems and making smart, effective decisions, I'm experienced in training others and handling finances. A dependable team player who's focused on providing high quality work and getting results.

Overview

4
4
years of professional experience

Work History

Patient Care Technician

HCA Florida Orange Park Hospital
Orange Park, FL
01.2024 - Current
  • Assisted medical staff with patient assessments and vital sign monitoring.
  • Prepared and maintained emergency room equipment for various medical procedures.
  • Collaborated with nurses to ensure efficient workflow in high-pressure situations.
  • Maintained cleanliness and organization of emergency room supplies and inventory.
  • Monitored security systems and cameras to ensure facility safety.
  • Monitored patient behavior and reported changes to nursing staff.
  • Implemented safety protocols to ensure a secure environment for patients.
  • Provided crisis intervention and de-escalation techniques to help manage patient behavior.

Customer Service Representative

Walmart
Orange Park, Florida
05.2023 - 01.2024
  • Assisted customers with product inquiries and service-related questions.
  • Processed transactions accurately using point-of-sale systems.
  • Resolved customer complaints and escalated issues to management.
  • Maintained a clean and organized sales floor for optimal shopping experience.

Restaurant Hostess

Texas Roadhouse
Orange Park, Florida
05.2022 - 08.2022
  • Greeted guests warmly and seated them promptly at Texas Roadhouse.
  • Managed dining room flow and ensured efficient seating arrangements.
  • Answered phone calls and managed reservations effectively.
  • Assisted servers by communicating wait times to guests clearly.
  • Maintained cleanliness and organization of the host stand area.

Front End Team Member

Delicias de Borinquen
Orange Park, FL
03.2021 - 08.2021
  • Assisted customers with menu selections and provided product information.
  • Maintained cleanliness and organization of dining and service areas.
  • Handled cash register transactions and processed customer payments accurately.
  • Delivered excellent customer service by addressing inquiries and concerns promptly.
  • Prepared food items according to established recipes and hygiene standards.

Education

High School Diploma -

Orange Park High School
Orange Park, FL
05-2023

Skills

  • Crisis intervention
  • Bilingual
  • Time management
  • Conflict resolution
  • CPR certification
  • Surveillance techniques
  • Excellent communication
  • De-escalation techniques
  • Courteous demeanor
  • Integrity and honesty

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Patient Care Technician

HCA Florida Orange Park Hospital
01.2024 - Current

Customer Service Representative

Walmart
05.2023 - 01.2024

Restaurant Hostess

Texas Roadhouse
05.2022 - 08.2022

Front End Team Member

Delicias de Borinquen
03.2021 - 08.2021

High School Diploma -

Orange Park High School
Maria Karla Montero Ponce De Leon
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