Maria Karla Rodriguez
Hialeah,FL
Summary
Skilled retail team member effective at multitasking to accomplish business goals and satisfy customer demands. Well-versed in shelf replenishment and recovery, purchasing support, and check-out management. Performance-oriented and agile in efficiently completing diverse daily requirements. Determined professional with dedication to hard work and a team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to 50 pounds.
Overview
4
4
years of professional experience
Work History
Store Clerk
Tu Vecino Market Smoke Shop
12.2023 - Current
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
- Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Contributed to increased sales through expert product knowledge, personalized recommendations, and upselling when appropriate.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
Customs Broker
Aeropuerto "Jardines Del Rey"
11.2022 - 08.2023
- Streamlined the customs clearance process by implementing efficient procedures and protocols.
- Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
- Reduced brokerage fees for clients through diligent tariff classification research and verification.
- Managed import documentation, guaranteeing accurate submissions to government agencies.
- Monitored changes in import/export laws and regulations, ensuring company-wide compliance at all times.
Gastronomic Service
Pullman Hotel
01.2020 - 10.2021
- Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
- Streamlined work processes by implementing efficient organizational systems and procedures.
- Increased team productivity with effective communication and collaboration strategies.
Education
Bachelor of Arts - English Language And Literature
University of Pedagogical Sciences
Ciego De Avila, CubaGED -
Hotel And Tourism School
Ciego De Avila, Cuba06.2018
Skills
- Product Identification
- Order Picking and Processing
- Picking and Processing
- Storage Organization
- Stock Replenishment
- Store Maintenance
- Troubleshooting
- POS system operation
- Cleanliness and hygiene
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Store Clerk
Tu Vecino Market Smoke Shop
12.2023 - Current
Customs Broker
Aeropuerto "Jardines Del Rey"
11.2022 - 08.2023
Gastronomic Service
Pullman Hotel
01.2020 - 10.2021
Bachelor of Arts - English Language And Literature
University of Pedagogical Sciences
GED -
Hotel And Tourism School
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