Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria L. Kolba

Charlotte,NC

Summary

Accomplished Administrative Professional with a proven track record of improving and streamlining office processes in a fast paced environment. Advanced knowledge of A/R and A/P processes, goal-oriented mindset that consistently exceeds set goals through proactive problem-solving and effective communication. Dedicated to customer service excellence, recognized with community awards and peer accolades for outstanding teamwork and positive attitude. Competent Customer Service specialist known for enhancing customer loyalty through strategic retention strategies, building strong client relationships, and resolving conflicts with efficiency.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Retention Specialist (Seasonal)

Centerfield Insurance
07.2023 - 01.2024
  • Ensure high level of customer Satisfaction through proactive listening and communication – Received All Star Award for customer service
  • Resolve customer concerns and provide solutions by utilizing resources
  • Educated customers on the value of services
  • Remote Seasonal

Credit Underwriter (Mass Layoff)

Rocket Mortgage
03.2021 - 05.2023
  • Analyzed and interpreted documentation required to support credit decisions and ensure maximum loan quality within product guidelines.
  • Exceeded service level standards while maintaining accuracy to achieve final sign-off authority within 3 months. Completed multiple tasks and exceeded production goals under aggressive time constraints.
  • Financial Analysis and Risk Assessment meticulous attention to detail in underwriting, evaluating financial strength of borrowers and determining risk and repayment capacity.
  • Loan Production and Quality Assurance - Leveraged knowledge of loan products to help restructure turned-down loans for subsequent approvals
  • Demonstrated exceptional follow-through and communication across divisions throughout underwriting process phases, ensuring deadline achievement.
  • Applied conflict resolution skills as well as sense of urgency in delegation, multi-tasking, and prioritizing pipeline, meeting deadlines and organizational standards, reinforcing positive internal and long-term partner relationships.
  • Hybrid – Mass Layoff

Senior Loan Officer

Pentagon Federal Credit Union
05.2020 - 03.2021
  • Subject matter expert in originating, qualifying and securing VA/FHA loan applications 100% approval rate
  • Managed pipeline proactively exceeding all goals and metrics
  • Remote

Mortgage Loan Officer

BB&T now TRUIST
02.2019 - 04.2020
  • Serviced assigned primary branch with mortgage expertise, built rapport and provided excellent customer service resulting in being assigned to 7 additional branches to improve capture rate and loan applications.
  • On-site

Assistant Producing Manager

Citizens Bank
07.2016 - 01.2018
  • Led strategic direction of 4 branches while ensuring regional plans aligned with company objectives, streamlined local mortgage processes from 8 week to 4-week turnaround times.
  • Hired, Trained and built a team of high performing Loan Originators resulting in 65% increase in closed loans over the previous year.
  • Relocated from NY to Charlotte North Carolina

Office Manager

Kolba Construction Inc.
01.2014 - 01.2016
  • Responsible for A/R, A/P, Payroll, Bank reconciliation and general office responsibilities
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.

Executive Secretary (Relevant Experience)

Broome County Government
01.1996 - 10.2001
  • Handled confidential information in professional manner.
  • Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
  • Answered high volume of phone calls and email inquiries.
  • Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
  • Facilitated smooth travel arrangements for executives, ensuring seamless itineraries and accommodations.
  • Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
  • Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
  • Collated and distributed agendas and minutes for all executive meetings.
  • Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
  • Organized and updated schedules for executives.
  • Developed and implemented office policies and procedures to facilitate smooth workflow.
  • Streamlined expense reporting process, resulting in quicker reimbursements for executives.

Education

Bachelor of Science (BS) - Business Management and Economics - Finance Emphasis

SUNY, Empire State University
Binghamton, NY

Associate of Applied Science (AAS) - Business Management/Sales/Marketing

Broome Community College
Binghamton, NY

Post-Graduate Certificate -

Cornell University
Ithaca, NY
05-2025

Certificate - Secretarial Services

Board of Cooperative Educational Services
Binghamton, NY

Skills

  • Deadline management
  • Account reconciliation
  • Office administration
  • Payroll processing
  • Scheduling and calendar management
  • Document management
  • Database administration
  • Event coordination
  • Customer service
  • Teamwork and collaboration
  • Cross-functional communication
  • Customer feedback analysis

Certification

  • Completed Cornell University Accounting Certification program with over 98% accuracy on practical application projects including Foundations of Financial Statements, Accruals and Cash Flows, Investments, Capital and Financial Forecasting and Sales Accounting
  • NMLS #65107 registered
  • Proficient with multiple software programs: Microsoft Office (Word, Excel, PowerPoint, Email) Encompass, Empower, Velocify, Salesforce, Workday, D/U, L/P Teams, Google meet, Zoom. Quickly adapt to new programs.

Timeline

Retention Specialist (Seasonal)

Centerfield Insurance
07.2023 - 01.2024

Credit Underwriter (Mass Layoff)

Rocket Mortgage
03.2021 - 05.2023

Senior Loan Officer

Pentagon Federal Credit Union
05.2020 - 03.2021

Mortgage Loan Officer

BB&T now TRUIST
02.2019 - 04.2020

Assistant Producing Manager

Citizens Bank
07.2016 - 01.2018

Office Manager

Kolba Construction Inc.
01.2014 - 01.2016

Executive Secretary (Relevant Experience)

Broome County Government
01.1996 - 10.2001

Bachelor of Science (BS) - Business Management and Economics - Finance Emphasis

SUNY, Empire State University

Associate of Applied Science (AAS) - Business Management/Sales/Marketing

Broome Community College

Post-Graduate Certificate -

Cornell University

Certificate - Secretarial Services

Board of Cooperative Educational Services

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