Summary
Overview
Work History
Education
Skills
References
Timeline
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Maria Kristina Ordonez

Vallejo,CA

Summary

Results-driven Retail Account Manager with proven success in leading sales teams to achieve targets and expand market reach. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Demonstrated ability to improve team performance through coaching and motivational techniques. Consistently enhanced revenue growth by implementing innovative sales tactics and optimizing operational processes.

Overview

7
7
years of professional experience

Work History

Retail Account Manager

HEADKOUNT INC.
San Francisco, CA
01.2024 - Current
  • Participated in weekly team meetings to discuss sales progress and challenges.
  • Developed and maintained relationships with key retail accounts.
  • Monitored inventory levels at stores to ensure adequate stock is available at all times.
  • Provided ongoing training sessions on product knowledge and selling techniques for store personnel.
  • Collaborated with internal teams on product launches, promotions and campaigns.
  • Conducted regular sales meetings to review performance and set goals.
  • Set sales targets and implemented action plans for achieving set objectives.
  • Taught employees how to optimize space for special events, such as client engagement sales.
  • Managed staff training and performance monitoring to promote high levels of productivity.
  • Coached, developed and motivated team to achieve revenue goals.

General Manager

Ulta Beauty
05.2022 - 12.2023
  • Met stores retail sales budget, exceeding budget by 24%, producing $4.5 million LY
  • Hired and developed sales associates/management, and motivated them to become self-efficient team members.
  • Provided strong customer service, increasing customer loyalty by implementing companies' loyalty reward program.
  • Motivated higher ticket sales through incentives, loyalty reward program, and company credit card sign up.
  • Plan and prioritize daily and weekly tasks for the team, ensuring tasks are done in a timely manner.
  • Creating and implementing strategies for business growth.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Increased customer satisfaction by 63% from Q1 to Q2 by implementing NPS scores to determine where the improvement is needed.
  • Ensuring to be compliant with companies' LP/safety requirements.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Services Manager

Ulta Beauty
10.2021 - 05.2022
  • Monitored profession service budget, exceeding service budget by 2.5% LY.
  • Hired and developed salon/service professionals, emphasizing training in compliance with state board regulations.
  • Keeping up with store standards, for prestige and professional haircare departments, ensuring brand is compliant with company's merchandising and inventory accuracy is correct.
  • Collaborating with brand partners, strategizing for increased customer interest, and brand knowledge are available for team members.
  • Networking with cosmetology schools and other professional companies to inspire and excite candidates on career opportunities available.
  • Leading monthly touch bases with salon stylists, creating an exciting environment for them to elevate stylists' development and encourage extended education.

Retail Sales Manager

Ulta Beauty
01.2020 - 10.2021
  • Met store's credit card goal, exceeding by 7.5% in 2021, by coaching team on companies' credit card benefits.
  • Overseeing all mass departments, ensuring they are compliant with the company's standards and inventory accuracy.
  • Increasing retail sales by 17% in year 2021, by increasing guests' average ticket and UPTs, by strategizing guests' wants and needs.
  • Creating excitement on the sales floor, for associates and guests, to have a pleasant shopping experience.

Retail Operations Manager

Ulta Beauty
10.2018 - 01.2020
  • Handling all operational inventory, meeting store shrink goal of -1.96%.
  • Ensuring all planograms and merchandising are set to the company's standard and inventory accuracy.
  • Trained tasks associates in operational excellence.
  • Responsible for managing the daily operations of the store, while keeping the space tidy and organized.

Beauty Advisor

Ulta Beauty
09.2017 - 10.2018
  • Provided excellent guest service, listening to the needs of customers and providing education on products.
  • Maintaining store standards, ensuring store is cleaned and organized.
  • Supporting other associates with technical help and POS questions.
  • Educating guests on the company's rewards program and credit card benefits.

Education

Associate in Science - Business Administration

Solano Community College
Fairfield, CA

Skills

  • Customer Service
  • Leadership Skills
  • Relationship Management
  • Sales Management
  • Communication
  • Time Management
  • Ability to work under pressure
  • Microsoft Office
  • Detail Oriented
  • Recruitment and hiring
  • Operational Efficiency
  • Performance Tracking
  • Merchandising Strategies
  • Budget Planning

References

References available upon request.

Timeline

Retail Account Manager

HEADKOUNT INC.
01.2024 - Current

General Manager

Ulta Beauty
05.2022 - 12.2023

Services Manager

Ulta Beauty
10.2021 - 05.2022

Retail Sales Manager

Ulta Beauty
01.2020 - 10.2021

Retail Operations Manager

Ulta Beauty
10.2018 - 01.2020

Beauty Advisor

Ulta Beauty
09.2017 - 10.2018

Associate in Science - Business Administration

Solano Community College

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Maria Kristina Ordonez