Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria L Ceasar

Milton,FL

Summary

Highly organized and detail-oriented Service Advisor with more than 10 years experience supplying thorough, organized administrative support to management. Dedicated to providing excellent customer service which works in increasing profits. Professional phone etiquette Excellent communication skills (I am Bilingual / Spanish) Customer service-oriented Works well under pressure I have experience in coaching, developing procedures, evaluating department performance, and management. I am driven to perform to the best of my ability.

Overview

22
22
years of professional experience

Work History

RV Repair Service Advisor

Carpenters Campers
Pensacola, FL
06.2021 - Current
  • Prepared invoices for services rendered and collected payments from customers.
  • Upsold additional products or services when appropriate.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Assisted with scheduling appointments for service work to be performed on vehicles.
  • Maintained records of customer interactions and transactions.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
  • Developed strong relationships with customers by providing exceptional customer service.

Administrative Assistant

Truckers 24 Hour Road Service
Milton, FL
06.2018 - 05.2021
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Facilitated communication between different departments within the organization.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Processed invoices for payment using accounting software applications.
  • Answered questions from customers regarding products and services offered by the company.
  • Scheduled appointments between clients and customers and internal staff members.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Directed customer inquiries to appropriate department personnel.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Service Advisor

Anderson Subaru
Pensacola, FL
06.2015 - 10.2017
  • Provided an elevated customer experience to generate a loyal clientele
  • Lead Service Advisor for 2 years
  • Helped increase Service Profits and was awarded Top Customer Survey Scores by Subaru of America every quarter
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Built long-term customer relationships and advised customers on purchases and promotions.

Dispatcher

H2O Technologies & Distribution
Pensacola, FL
01.2015 - 06.2015
  • Provided outstanding customer service
  • Accurately read, understood, and carried out written instructions
  • Communicated operational issues and changes to supervisor on regular basis
  • Prepared and administered preventative maintenance work orders
  • Read work orders to prepare for machine setup
  • Processed work orders billing and payments daily
  • Maintained compliance with company standards to perform all maintenance activities.

Office Manager

Guardian Chimney Services
Milton, FL
07.2013 - 01.2015
  • Recruited, hired, trained and supervised administrative office staff
  • Monitored and evaluated personnel performance to complete appointments scheduled for technicians
  • My office scheduled appointments for tech routes in 9 states
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of office personnel and activities.

Service Advisor

Gary Smith Ford
Fort Walton Beach, FL
10.2012 - 07.2013
  • Assisted Service customers with vehicle repair needs
  • Sold repair and Maintenance needed
  • Certified Through Ford Motor Company.

Office Assistant

Fleet Commercial Services
Pace, FL
04.2011 - 07.2012
  • Assisted in managing vehicle repairs
  • Assisted in Billing and Accounting Receivables
  • Helped manage day to day operations.

Service Manager

Orville Beckford Ford / Mercury
Milton, FL
04.2002 - 11.2008
  • Manager Service Department and Detail Shop
  • Interviewed, hired and trained Service Advisors and Technicians
  • Manager accounting and billing for Service Dept
  • Monitored Required training for staff
  • Resolved all customer and employees concerns daily
  • - Dealership was shut down by Ford Motor Company in November 2008.

Education

High School Diploma -

Grace King High School
Metairie, LA

Skills

  • Highly organized
  • Detail-oriented
  • Professional phone etiquette
  • Excellent communication skills
  • Customer service-oriented
  • Works well under pressure
  • Experience in coaching
  • Developing procedures
  • Evaluating department performance
  • Service Estimates
  • Repairs Scheduling
  • Service Recommendations
  • Computer Skills
  • Driven to perform to the best of my ability

Languages

Spanish
Native/ Bilingual

Timeline

RV Repair Service Advisor

Carpenters Campers
06.2021 - Current

Administrative Assistant

Truckers 24 Hour Road Service
06.2018 - 05.2021

Service Advisor

Anderson Subaru
06.2015 - 10.2017

Dispatcher

H2O Technologies & Distribution
01.2015 - 06.2015

Office Manager

Guardian Chimney Services
07.2013 - 01.2015

Service Advisor

Gary Smith Ford
10.2012 - 07.2013

Office Assistant

Fleet Commercial Services
04.2011 - 07.2012

Service Manager

Orville Beckford Ford / Mercury
04.2002 - 11.2008

High School Diploma -

Grace King High School

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Maria L Ceasar