Maria L. Cisneros Robles
Sanger,CA
Summary
A professional position, where I am able to utilize my business and customer service skills. I'm ready for new challenges and I'm willing to learn new things to better my skills and take on any new tasks.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
PG&E
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Community Regional Medical Center
10.2009 - 05.2022
- Answer multi-line telephone system
- Responsible for high-dollar accounts and research in attempts to collect monies
- Translate for staff English/Spanish
- Work with individuals from all socio-economic groups
- Data entry, appointment scheduling, and conflict resolution
- Excellent Customer Service
Customer Service Representative
Comp Spec
06.2006 - 10.2009
- Assisted client's in applying for various insurance programs such as, Medi-cal, Social Security, and VOC
- Conducted field visits for the homeless for assistance with insurance programs
- Answered multi-line telephone system
- Responsible for high-dollar accounts and research in attempts to collect monies
- Translate for staff English/Spanish
- Worked with individuals from all socio-economic groups
- Excellent customer service
Manager/Perinatal Service Coordinator
Dr. Gail Mallard-Warren
06.1997 - 05.2006
- Supervised and trained employees on job protocols
- Educated prenatal patient's, on all aspects of a healthy pregnancy
- Worked as a Medical Assistant front and back office
- Assigned as Interim Management for the Office Manager
- Translate for staff English/Spanish
- Excellent Customer Service
- Multi phone lines
Education
Social Welfare Continuing Education -
Fresno Pacific University
Fresno, CA12.2017
General Education -
Fresno City College
Fresno, CA01.2016
Skills
- Multitasking
- Phone Etiquette
- Bilingual English/Spanish
- Organizational Skills
- Teamwork
- Independence
- Cash Handling
- Office Skills
- Data Entry
- Appointment Scheduling
- Punctuality
- Responsibility
- Professionalism
- Customer Satisfaction
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Product Knowledge
- De-Escalation Techniques
- Multi-line phone talent
References
- Olivia Cisneros, Customer Service Representative, (559) 284-1148
- Renee Santoyo, Supervisor, (559) 824-2810
- Luci Escamilla, Co Worker, (559) 708-2323
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
PG&E
05.2022 - Current
Customer Service Representative
Community Regional Medical Center
10.2009 - 05.2022
Customer Service Representative
Comp Spec
06.2006 - 10.2009
Manager/Perinatal Service Coordinator
Dr. Gail Mallard-Warren
06.1997 - 05.2006
General Education -
Fresno City College
Social Welfare Continuing Education -
Fresno Pacific University
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