Maria L Garza
Mission,TX
Summary
Adept at enhancing customer satisfaction, I leveraged my problem-solving and active listening skills at Black Turtle Services to resolve complex issues, boosting client contentment. My role as a Customer service Representative showcased my ability to maintain calls and reslove issues, underlining my commitment to quickly service excellence.
Overview
16
16
years of professional experience
Work History
Patient Care Technician
Santi Home Health
01.2020 - 05.2024
- Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Call Center Representative
Black Turtle Services
06.2019 - 01.2020
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Call Center Representative
Gpower
01.2019 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Dental Receptionist
Sharyland Family Dentistry
08.2008 - 08.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
RDA - Dental Assistant
San Antonio College of Medical And Dental Assistan
McAllen, TX07.2008
Dipolma -
Sharyland High School
Mission, TX05.2004
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Technician
Santi Home Health
01.2020 - 05.2024
Call Center Representative
Black Turtle Services
06.2019 - 01.2020
Call Center Representative
Gpower
01.2019 - 05.2019
Dental Receptionist
Sharyland Family Dentistry
08.2008 - 08.2018
RDA - Dental Assistant
San Antonio College of Medical And Dental Assistan
Dipolma -
Sharyland High School
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