Maria L. Maio
GREEN BROOK,NJ
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
Work History
Claims Administrator & Customer Service
ARTECH/IBM
09.2009 - 04.2023
- Balanced workload effectively, prioritizing tasks to ensure timely completion of all claim-related responsibilities.
- Reduced claim processing time by streamlining workflows and implementing efficient practices.
- Supported continuous improvement efforts by identifying opportunities for process enhancements in the claims handling process.
- Stayed updated with industry regulations, ensuring compliance in all claim-handling procedures.
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Provided exceptional customer service during stressful situations involving accident victims or property damage incidents.
- Contributed to risk management strategies by identifying trends in claim types or emerging risks requiring further investigation.
- Collaborated with legal teams on complex cases to ensure proper documentation and adherence to relevant laws and regulations.
Education
High School Diploma -
Marylawn of The Oranges High School
South Orange, NJSkills
- Claims Auditing
- Customer Communication
- Claims Processing
- Microsoft Office
- Deadline-oriented
- Follow-up skills
- Assertiveness
- Regulatory knowledge
- Information Verification
- Legal Compliance
- Policy Interpretation
- Customer Service
- Multitasking and Organization
- Team Leadership
- Relationship Building
- Phone and Email Etiquette
- Decision-Making
- Documentation and Recordkeeping
- Data Entry
- Handling Complaints
- Coaching and Mentoring
- Scheduling and calendar management
- Goal Setting
- Scheduling
- Account Reconciliation
- Appointment Scheduling
- Schedule Management
- Support Services
- Documentation and control
- Quality Assurance
- Root Cause Analysis
- Event Coordination
- Report Preparation
- Regulatory Compliance
- Schedule Coordination
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Timeline
Claims Administrator & Customer Service
ARTECH/IBM
09.2009 - 04.2023
High School Diploma -
Marylawn of The Oranges High School
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