Maria De Lourdes Navarro
Lawrence,MA
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
1
1
Language
Work History
Customer Service Desk Associate
Wal-Mart Store
08.2022 - Current
- Increased efficiency and team productivity by promoting operational best practices.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Trained new personnel regarding company operations, policies and services.
- Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.
- Provided personalized assistance to customers, tailoring solutions based on individual needs and preferences.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales."
- Delivered prompt service to prioritize customer needs.
Personal Secretary
Isabel Rivera / David Hernandez
09.2011 - 10.2023
- Maintained and organized all shared drives, documents in Microsoft Word.
- Attended meetings, took notes and tracked action items.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Maintained appropriate filing of personal and professional documentation.
- Maintained confidentiality and discretion while handling sensitive information.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with strong sense of personal responsibility.
Secretary
Colegio Biblico Oasis
09.2011 - 05.2014
- Present visitors with Bible College applications and monthly quote payments.
- Performed to collect student information and record students grades.
- Maintained electronic filing systems and categorized documents.
- Promoted positive image of college through clear communication both internally with colleagues and externally with students.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Created and updated records and files to maintain document compliance.
House Manager
Volunteer Work
05.2001 - 09.2011
- Proactively identified potential issues or conflicts within household and worked to resolve them in timely and effective manner.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Facilitated communication between family members regarding important updates or decisions related to house.
- Enhanced family satisfaction by addressing concerns promptly and efficiently.
- Scheduled every member of family appointments.
- Worked every day hours across night, weekend, and holiday.
Front End Supervisor
Bradley's Department Store
07.1998 - 08.2000
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Promoted safe working environment by enforcing safety guidelines among team members consistently.
- Maintained clean and organized front-end area to ensure pleasant shopping experience for customers.
- Monitored cash drawers in 8 checkout stations to verify adequate cash supply.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Managed customer returns and exchanges efficiently, ensuring smooth process for both customers and employees.
- Maintained transaction security by verifying payment cards against identification.
- Researched issues to obtain appropriate answers to customer inquiries.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Electronics Sales Associate
Caldor Department Store
08.1996 - 06.1998
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Processed credit and debit card payments to complete customer buying experience.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Served as reliable resource for colleagues seeking assistance with challenging client inquiries or complex technical issues related to electronics products and services.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Collaborated with team members to achieve collective sales goals, fostering positive work environment through effective communication and teamwork.
- Established trust with customers by offering unbiased advice, transparent pricing information, and clear explanations of product warranties or return policies as applicable.
- Worked with loss prevention in monitoring shopper behavior.
- Managed efficient cash register operations.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
Education
Diploma - Bible Theology
Colegio Biblico Oasis
Lawrence, MA06.2014
High School Diploma -
Greater Lawrence Technical School
Andover, MA06.1993
Skills
- Service standard compliance
- Order and Refund Processing
- Calm Under Pressure
- Customer Service
- Billing Adjustments and Refunds
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Desk Associate
Wal-Mart Store
08.2022 - Current
Personal Secretary
Isabel Rivera / David Hernandez
09.2011 - 10.2023
Secretary
Colegio Biblico Oasis
09.2011 - 05.2014
House Manager
Volunteer Work
05.2001 - 09.2011
Front End Supervisor
Bradley's Department Store
07.1998 - 08.2000
Electronics Sales Associate
Caldor Department Store
08.1996 - 06.1998
Diploma - Bible Theology
Colegio Biblico Oasis
High School Diploma -
Greater Lawrence Technical School
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