Maria L. Santiago

• Produced documentation for counsel.
• Maintained audit reports and reported monthly results to executive director.
• Processed average of 50 to one 100 background checks during peak seasons.
• Produced and issued clearance letters for all client employees and volunteers.
• Assisted clients with onboarding new employees and volunteers in compliant manner.
• On daily basis answered approximately 30 to 40 phone calls and emails in timely and accurate manner.
• Procured and maintained office supplies.
• Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.

• Same responsibilities as previous position.
• Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
• Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
• Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
• Ensured accuracy in all written communications from the director''s office through meticulous proofreading and editing practices.

• Leadership role in administrative duties.
• Coordinated internal and external meetings.
• Coordinated personal and professional travel arrangements.
• Supervised, coordinated, and processed fiscal affairs of department.
• Procured office supplies.
• Scheduled, prepared agendas for, took, transcribed, and composed minutes of executive meetings.
• Initiated and prepared correspondence.
• Obtained pertinent materials from resources and assembled information into usable form for departmental use.
• Relieved Vice President and Director of Campus Ministry of details and acted on their behalf in providing authorized information on "need to know" basis.
• Provided ongoing 'business-as-usual' continuity in their absence.
• This included providing screening and referrals in response to daily inquiries.
• Collaborated in coordinating and promoting institutional events.
• Electronically approved/declined requests for use of venues under department's purview.
• Managed training and supervising all student employees.
• Commitment to adhere to the institution's guidelines and policies.

Additional titles:

• Assistant Secretary to institution and board of trustees
• Room Reservations/Special Events and Conferencing Coordinator.
• Corporate Credit Card Administrator for institution.

Responsibilities:

• Maintained confidentiality when handling sensitive information, protecting institutional interests and employee privacy.
• In absence of Vice President acted on his behalf in providing authorized information on "need to know" basis to provide on-going business-as-usual continuity.
• Tracked and handled office budget expenditures by creating and implementing management information system.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
• Maintained institution's contract files.
• Prepared agendas for took, transcribed, and composed minutes for Finance and Business Committee of Board of Trustees including preparation of administrative and financial reports.
• Additionally, assisted in creating and implementing internal and external online room reservations system; coordinated room reservations with service departments; scheduled bartending assignments; maintained and updated online master calendar; ensured that contracts, fees and certificates of insurance were submitted accurately and on timely basis; served as liaison with city and government officials with regard to special events.

• New York State Teacher Certification Examinations at NYC Metropolitan Area Sites - Per Diem Employment.
• Hired, trained, and supervised test administration staff.
• Ensured maximum security and minimum disturbance during administration.
• Responded to and document irregularities and examinee questions.