Maria Lashawn Rome
Atlanta,GA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
Work History
Bindery Worker
Esquire Deposition Solutions, LLC
Atlanta, GA
04.2023 - Current
- Completed day-to-day duties accurately and efficiently.
- Answered calls per shift to assist with customer questions and concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Reviewed customer orders for accuracy prior to shipping goods out of the facility.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
Delivery Driver
FedEx
Lithia Springs, GA
09.2022 - 04.2023
- Navigated routes with relevant map programs and GPS systems.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Handled merchandise in accordance with product handling standards.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Presented order bills and collected payments for deliveries.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
Delivery Driver
Amazon
Atlanta, GA
05.2019 - 09.2022
- Navigated routes with relevant map programs and GPS systems.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
- Handled merchandise in accordance with product handling standards.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Maintained accurate records of goods delivered and collected payments as required.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Processed shipment documents neatly and efficiently for each load.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Customer Service Representative
Best Buy
Atlanta, GA
07.2018 - 09.2019
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Developed strong customer relationships to encourage repeat business.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Technician/Customer Service Representative
AT&T
Atlanta, GA
03.2017 - 07.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Maintained schedule of class assignments to meet deadlines.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Food Prep Cook
Shepherd Center
Atlanta, GA
03.2015 - 03.2017
- Assisted in developing new menu items based on seasonal ingredients.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
- Discarded outdated or spoiled food items from storage areas regularly.
- Stocked shelves with necessary ingredients for daily operations.
- Handled basic reductions and parboiling without supervision.
Florist
Kroger
Atlanta, GA
02.2011 - 03.2015
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
- Assisted with loading floral arrangements onto delivery trucks.
- Managed customer orders, requests, and complaints in a timely manner.
- Repaired broken or wilted flowers before arranging them into bouquets.
- Ordered flowers from wholesalers to ensure that all necessary items were available for customers.
- Created floral designs with fresh flowers for special occasions such as weddings, funerals, and holidays.
Education
High School Diploma -
Cedar Grove High School
Ellenwood, GA05-2012
Associate of Arts -
Auguste Escoffier School of Culinary Arts
Austin, TXSkills
- Proficient with Microsoft Word, Excel, and PowerPoint, and InternetExcellent customer service
- Work Order Review
- Quality Assurance
- Equipment Safety
- Document Preparation
- Printing Process Familiarity
- Shipment Preparation
- Training & Development
- Google Drive
- Artistic Floral Design
- Plant Care and Handling
- Customer Orders
- Artistic Flower Arranging
Timeline
Bindery Worker
Esquire Deposition Solutions, LLC
04.2023 - Current
Delivery Driver
FedEx
09.2022 - 04.2023
Delivery Driver
Amazon
05.2019 - 09.2022
Customer Service Representative
Best Buy
07.2018 - 09.2019
Technician/Customer Service Representative
AT&T
03.2017 - 07.2018
Food Prep Cook
Shepherd Center
03.2015 - 03.2017
Florist
Kroger
02.2011 - 03.2015
High School Diploma -
Cedar Grove High School
Associate of Arts -
Auguste Escoffier School of Culinary Arts
Similar Profiles
Vanessa RodriguezVanessa Rodriguez
Resource Manager at Esquire Deposition Solutions, LLCResource Manager at Esquire Deposition Solutions, LLC
Devyn WilliamsDevyn Williams
Digital Court Reporter at Esquire Deposition Solutions, LLCDigital Court Reporter at Esquire Deposition Solutions, LLC
Stephanie RamboStephanie Rambo
Lead Legal Transcriptionist at Esquire Deposition Solutions, LLCLead Legal Transcriptionist at Esquire Deposition Solutions, LLC
Heidi PeckensHeidi Peckens
Digital Court Reporter at Esquire Deposition Solutions, LLCDigital Court Reporter at Esquire Deposition Solutions, LLC
Victoria HutchinsonVictoria Hutchinson
Mobile Bartender at Self-employeedMobile Bartender at Self-employeed