Hi, I’m
MARIA LAURA PAREDES NAVA
Sarasota,FL
Summary
RECENT INTERNATIONAL BUSINESS BACHELOR'S DEGREE with previous experience in: private english teaching, food and beverage services and customer service as a Cast Member at Walt Disney World. Oriented to the solution of problems, considered to be adaptable to the situations and a fast learning person, with the capacity to work under pressure. Responsible, proactive, assertive, creative, perseverant and a good team worker. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
13
years of professional experience
Work History
INKAWASI PERUVIAN RESTAURANT
Server
08.2019 - 02.2023
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Answered customers' questions, recommended items, and recorded order information.
FREELANCER
Private English Teacher
03.2010 - Current
Job overview
- Created and implemented activities to foster critical thinking skills of students.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Designed and implemented assessments to measure student progress in English language learning.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
WALT DISNEY WORLD, Lake Buena Vista
Merchandiser
07.2018 - 01.2019
Job overview
- Student exchange program - 6 months
- POS and sales management
- Constant interaction and customer service
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
- Established strong vendor relationships to maintain and support business.
- Organized store merchandise racks by size, style, and color.
KONECTA, Lima Centro
Call Center Agent
12.2017 - 03.2018
Job overview
- LATAM Airlines Customer Service
- Giving travel information to customers
- Booking flights on the Sabre system
- Solving customers problems and complaints.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
WALT DISNEY WORLD, Lake, Vista
Quick Service Food Server
12.2016 - 02.2017
Job overview
- Cultural Exchange PrograM - 3 months
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Processed orders on POS system and accepted cash and charge payments.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Provided support to crew members, facilitating quick food preparation and delivery.
VARMIN SAC, MINING CONSULTANT
Secretary
07.2015 - 03.2016
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Received incoming mail and evaluated and distributed correspondence requiring priority attention.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
“RECYCLING” Project: ISSPEI Emilia Barcia Boniffat
Fieldwork Coordinator
09.2011 - 12.2011
Job overview
- Responsible for monitoring and evaluating children's learning and the correct project implementation
- Responsible to ensure the proper application of information gathering tools.
- Planned and scheduled field activities according to set timelines and order of operations.
- Evaluated performance and progress, and made proactive adjustments.
- Kept teams on task to complete milestones on time.
CMX CineBistro
Server
01.2022 - 07.2022
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
San Ignacio University, Miami, FL
Bachelor of Arts from International Business
01.2023
ICPNA, LIMA, PERU
Advanced Pronunciation Course.
English Phonetics and Pronunciation from Methodology, English Teaching
01.2008
Universidad San Ignacio De Loyola, LIMA, PERU
Bachelor of Arts from Tourism Management
01.2025
Universidad Católica Del Perú , LIMA. PERU
Acting Workshop. from Acting
12.2011
Skills
- Problem Resolution
- Merchandise Upselling
- Verbal Communication
- Understanding Customer Needs
- Negotiation
- POS Systems and Ordering Platforms
- Cultural Awareness
- Safe Work Practices
- Guest Services
- Calm and Professional Under Pressure
- Guest Satisfaction
Languages
Spanish
Native or Bilingual
Timeline
Server
CMX CineBistro
01.2022 - 07.2022
Server
INKAWASI PERUVIAN RESTAURANT
08.2019 - 02.2023
Merchandiser
WALT DISNEY WORLD, Lake Buena Vista
07.2018 - 01.2019
Call Center Agent
KONECTA, Lima Centro
12.2017 - 03.2018
Quick Service Food Server
WALT DISNEY WORLD, Lake, Vista
12.2016 - 02.2017
Secretary
VARMIN SAC, MINING CONSULTANT
07.2015 - 03.2016
Fieldwork Coordinator
“RECYCLING” Project: ISSPEI Emilia Barcia Boniffat
09.2011 - 12.2011
Private English Teacher
FREELANCER
03.2010 - Current
San Ignacio University
Bachelor of Arts from International Business
ICPNA
Advanced Pronunciation Course.
English Phonetics and Pronunciation from Methodology, English Teaching
Universidad San Ignacio De Loyola
Bachelor of Arts from Tourism Management
Universidad Católica Del Perú
Acting Workshop. from Acting
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