Results-driven Collections Representative with a knack for getting debtors to open-up and communicate. Outstanding negotiation and customer service skills. Proficient in processing payments and accurately recording information.
Overview
7
7
years of professional experience
Work History
Collections Representative
Financial Pacific Leasing Inc.
Auburn, WA
2021.04 - 2022.04
Negotiated to collect balance in full.
Processed payments and contracts on accounts.
Counseled debtors on payment options and arranged installment agreements.
Resolved challenging situations with friendly but firm strategies.
Recorded all information regarding financial status of customers.
Used probing techniques to determine debtors' reasons for delinquency.
Collections Representative
Providence Health And Services
Renton, WA
2017.05 - 2020.06
Negotiated to collect balance in full.
Processed payments and contracts on accounts.
Counseled debtors on payment options and arranged installment agreements.
Reviewed collection reports to determine status of collections and amounts of outstanding balances.
Used skip tracing resources to locate debtors and updated information in company system.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Worked in call center environment handling manual and automatically dialed outbound calls.
Collections Specialist
Health Services NW
Renton, WA
2009.02 - 2010.01
Processed payments and applied to customer balances.
Counseled debtors on payment options and arranged installment agreements.
Worked in call center environment handling manual and automatically dialed outbound calls.
Recorded all information regarding financial status of customers.
Processed payments and contracts on accounts.
Front Office Coordinator
Objective Medical Assessments
Seattle, WA
2007.06 - 2008.12
Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Collect patient and client documents and information upon referral.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Entered and maintained departmental records in company database.
Education
High School Diploma -
Robert E Lee
Midland, Texas
05.1987
Skills
Persuasive Communication
Customer Locating
Payment Solicitation
Financial Documentation
Negotiation and Resolution
Payment Scheduling
Skip Tracing
Managing Delinquent Accounts
Customer Advising and Referral
FDCPA Compliance
Locating Debtors
Monthly Reconciliations
Collection Calls
Timeline
Collections Representative
Financial Pacific Leasing Inc.
2021.04 - 2022.04
Collections Representative
Providence Health And Services
2017.05 - 2020.06
Collections Specialist
Health Services NW
2009.02 - 2010.01
Front Office Coordinator
Objective Medical Assessments
2007.06 - 2008.12
High School Diploma -
Robert E Lee
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