Maria Lauricia Kobos
Auburn,WA
Summary
Results-driven Collections Representative with a knack for getting debtors to open-up and communicate. Outstanding negotiation and customer service skills. Proficient in processing payments and accurately recording information.
Overview
7
7
years of professional experience
Work History
Collections Representative
Financial Pacific Leasing Inc.
Auburn, WA
04.2021 - 04.2022
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Resolved challenging situations with friendly but firm strategies.
- Recorded all information regarding financial status of customers.
- Used probing techniques to determine debtors' reasons for delinquency.
Collections Representative
Providence Health And Services
Renton, WA
05.2017 - 06.2020
- Negotiated to collect balance in full.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Reviewed collection reports to determine status of collections and amounts of outstanding balances.
- Used skip tracing resources to locate debtors and updated information in company system.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Collections Specialist
Health Services NW
Renton, WA
02.2009 - 01.2010
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Recorded all information regarding financial status of customers.
- Processed payments and contracts on accounts.
Front Office Coordinator
Objective Medical Assessments
Seattle, WA
06.2007 - 12.2008
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Collect patient and client documents and information upon referral.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Entered and maintained departmental records in company database.
Education
High School Diploma -
Robert E Lee
Midland, Texas05.1987
Skills
- Persuasive Communication
- Customer Locating
- Payment Solicitation
- Financial Documentation
- Negotiation and Resolution
- Payment Scheduling
- Skip Tracing
- Managing Delinquent Accounts
- Customer Advising and Referral
- FDCPA Compliance
- Locating Debtors
- Monthly Reconciliations
- Collection Calls
Timeline
Collections Representative
Financial Pacific Leasing Inc.
04.2021 - 04.2022
Collections Representative
Providence Health And Services
05.2017 - 06.2020
Collections Specialist
Health Services NW
02.2009 - 01.2010
Front Office Coordinator
Objective Medical Assessments
06.2007 - 12.2008
High School Diploma -
Robert E Lee