Overview
Work History
Education
Skills
Timeline
Languages
Work Availability
Summary
Generic
Marialejandra Sulbaran

Marialejandra Sulbaran

Eagle Mountain,UT

Overview

3
3
years of professional experience

Work History

Technician

E2 Optics
Eagle Mountain, UT
04.2023 - 12.2023
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Replaced defective components or parts as needed.
  • Operated specialized diagnostic tools used to identify system faults.
  • Troubleshot systems and equipment and ran tests to make effective recommendations.
  • Followed safety practices to safeguard against injury and damage to property.
  • Troubleshot systems to determine appropriate resolution for reported problems with usage.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Operated various diagnostic tools to determine repair plans.
  • Installed new components or replaced defective parts to restore functionality.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.

Call Center Representative

Doterra
Lindon, UT
08.2020 - 09.2022
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Collected deposits or payments and arranged for billing.
  • Promoted available products and services to customers during service, account management and order calls.

Education

Bachelor of Science - Law

Universidad Bicentenaria De Aragua
Maraca, Venezuela
10-2009

Skills

  • Quality Control
  • OSHA Compliance
  • System Troubleshooting
  • Customer Service
  • Multitasking and Organization
  • Team Training
  • Works Well Under Pressure
  • Customer interaction
  • Complaint resolution
  • Call Management
  • Payment Processing
  • Customer Relationship Management
  • Sales closing
  • Product Upselling
  • Customer communications
  • Call Control
  • Account Management
  • [Language] Fluency

Timeline

Technician

E2 Optics
04.2023 - 12.2023

Call Center Representative

Doterra
08.2020 - 09.2022

Bachelor of Science - Law

Universidad Bicentenaria De Aragua

Languages

Spanish
Native/ Bilingual
English
Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary

Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than [Number] years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Reliable Installer with [Number] years of experience in [Industry] roles. Lifts up to [Number] pounds safely and effectively and follows directions to complete tasks accurately. Helpful professional commended as valuable team player with expertise in [Area of expertise] and [Area of expertise]. Ready to bring [Number] years of relevant work experience to new position in [Type] industry in [Location] or surrounding area.

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Marialejandra Sulbaran