Maria Leonila Rivera

Recent Industrial Organizational Psychology graduate with strong organizational skills eager to secure entry-level Human Resources position. Ready to help team achieve company goals.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

• Program Management: Directed and managed administrative and operational activities for facility programs, aligning operations with legal and regulatory requirements and achieving a 20% increase in efficiency through streamlined procedures.
• Written Communication & Documentation Expertise: Demonstrated expertise in written communication by drafting memorandums, developing comprehensive policy guidance, preparing personnel change documentation, and creating impactful presentations, including setup and delivery, to support organizational goals and ensure clarity across all levels of management.
• Cross-functional representation: Partnered with organizational leaders and functional representatives, facilitating over 50 cross-functional meetings to address complex facility needs and implement actionable improvements.
• Administrative Operations Oversight: Coordinated training and onboarding for 600-room dormitory personnel, achieving 100% satisfaction from surveyed Airmen transitioning post-basic Military Training.
• Inspection and Evaluations: Conducted facility inspections to ensure compliance with the Air Force and federal housing regulations, reducing compliance issues by 15% through targeted corrective measures. Managed administrative operations, optimizing resource allocation and scheduling to improve utilization by 25% while ensuring seamless performance evaluation.
• Contract Management: Successfully orchestrated and managed multifaceted renovation projects for an Air Force dormitory at Fort Sam Houston, TX, overseeing contracts exceeding $5 million.
• Scheduling Proficiency: Coordinated and scheduled a total of 4 projects, primarily focusing on renovation and cleaning services. Utilized Microsoft and TRIRIGA software systems to effectively plan, track, and manage project schedules, demonstrating proficiency in leveraging modern tools for streamlined project management.
• Surveillance and Supervision: Trained as an Air Force Civilian Safety Officer, bringing a specialized skill set to the role of a Facility Operations Specialist. Demonstrated commitment to maintaining and enhancing safety protocols within facility operations, ensuring a secure and compliant working environment for personnel. Implemented comprehensive safety measures in coordination with relevant regulations and guidelines, reducing incidents and fostering a culture of safety awareness across projects and facilities.
• Project Management: Utilized industry-standard project management tools and methodologies to optimize resource allocation and enhance operational efficiency. Facilitated effective communication and collaboration among project teams, contractors, and stakeholders, contributing to the overall success of facility operations.
• Managing Real Property: Holistically managing the Real Property Program, encompassing comprehensive oversight of the building housing the medical training facility. Responsible for handling all aspects of property management, including maintenance, upkeep, and supply requests, to guarantee the seamless operation of the building in support of organizational objectives for medical training.
• Daily Operations Expertise: Efficiently manage the daily operations of the Air Force dormitory at Fort Sam Houston, ensuring smooth and compliant facility functioning. This includes overseeing surveillance and safety protocols and implementing comprehensive safety measures, contributing to a secure and productive working environment for all personnel.
• Protocol Compliance: Applied HQ USAF emergency protocols to facilities management, ensuring unaccompanied housing complied with MAJCOM safety and readiness standards, especially during high-risk incidents. Ensured unaccompanied housing complied with USAF and MAJCOM standards, achieving 100% compliance during three consecutive annual audits.
• Multi-organization Trainer: Facilitated cross-functional briefings with mission teams, translating complex emergency protocols to ensure clear understanding and compliance across all personnel levels. Delivered over 30 training sessions on emergency protocols, increasing adherence by 20% and enhancing mission readiness.
• Housing Relocation: Coordinated emergency relocation plans for 200+ personnel during high-alert scenarios, streamlining procedures for improved efficiency.
• Real Property: Maintained current records on accurate property allocation, documenting details such as present assignments, additions, conversions, diversions, and demolitions. Ensured justification, legality of requests, and type of funding were accurately recorded, contributing to transparent and compliant actual property management practices. Reduced document discrepancies by 15% due to reviewing the supply logs and correcting mistakes.
• Facilities Operations & Maintenance: Led strategic planning efforts for emergency preparedness, overseeing the preparation and maintenance of comprehensive emergency plans. Managed Anti-Terrorism Force Protections, Medical Contingency Response, Disease Containment, and local emergency response plans, ensuring facilities' operational and maintenance readiness across multiple installations.
• Administrative Support Responsibilities: Delivered comprehensive administrative support to three Program Managers and a team of 19, ensuring smooth operational processes. Streamlined administrative processes across three installations, reducing turnaround times by 10% and increasing operational efficiency.
• Program Management Facilitation: Facilitated all administrative functions under the guidance of the director, enhancing program efficiency.
• Compliance Expertise: Developed and executed training programs for 100 personnel, achieving a 95% completion rate and improving team readiness.
• Personnel Coordination: Acted as the primary liaison with the personnel flight on military and civilian personnel matters. Improved database accuracy by 30% through rigorous quality checks, supporting informed decision-making.
• Visitor Passes Management: Conducted 25+ briefings with facility managers, enhancing operational alignment, improving base access procedures, and streamlining mission readiness.
• Database Management Oversight: Managed the Facility Managers (FM) program across three installations, ensuring consistency and accuracy.
• Program Coordination: Served as the primary liaison between service members, families, chain of command, the Department of Veterans Affairs (VA), and the Physical Evaluation Board (PEB), ensuring seamless communication and coordination throughout the DoD Disability Process.
• Policy Implementation: Applied and interpreted DoD regulations to compile evidence and documentation for military disability evaluations, ensuring compliance with applicable policies and guidelines.
• Data Analysis & Documentation: Compiled, reviewed, and validated medical and service-related evidence from multiple stakeholders, ensuring accurate assignment of Military Disability Ratings for service members' medical conditions.
• Customer Service & Advisory Role: Provided guidance to service members and their families on navigating the disability process, clarifying complex procedures, and ensuring all essential evidence was obtained and submitted on time.
• Process Improvement: Streamlined information-gathering procedures by coordinating physicians, commanders, and other personnel, reducing case processing times and improving overall efficiency in handling disability evaluations.