Marialexia Hernandez
MIAMI,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the entertainment industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
BRAND AMBASSADOR
Jewel Events
07.2024 - Current
- Conducted product demonstrations and educated consumers on features and benefits.
- Provided exceptional customer service and resolved product inquiries and issues.
HOST/ PERFORMER
Fantasy Theatre Factory
02.2024 - 08.2024
- Presented numerous high energy interactive educational shows for kids of all ages.
- Created fun and safe shows for group dances, sing-a-longs and immersive story telling with puppets.
- Assisted in organization and maintenance of production equipment, ensuring everything was in working order and ready for use.
- Provided support during load-in/load-out processes, ensuring smooth transitions from venue to venue during tours and events.
FREELANCE STAGE MANAGER
GableStage Inc. / JCAT
08.2023 - 03.2024
- Oversaw successful execution of over 100 technical cues from three different consoles during live performances, ensuring seamless transitions between scenes.
- Enforced safety measures due to potential stage equipment hazards.
- Managed resources effectively, ensuring timely setup and breakdown of stage equipment.
- Ensured continuity in performances by maintaining detailed records of blocking notes, prop placements, and costume changes.
ASSISTANT STAGE MANAGER
GableStage Inc.
01.2022 - 08.2023
- Managed backstage activities, contributing to seamless transitions between scenes during live productions.
- Supported the Stage Manager with daily tasks, resulting in a smoother running production process.
- Ensured on-time set changes by efficiently organizing crew members and delegating tasks accordingly.
- Assisted Stage Manager with various administrative tasks such as creating shift plots, tracking props, costumes, and set pieces throughout the production.
CHOREOGRAPHER/ FRONT DESK
Maria Verdeja School of the Arts (MVSA)
01.2020 - 07.2022
- Led musical theater classes focused on group singing, storytelling through movement and multiple dance styles.
- Created safe and fun space for young artists to participate and grow creatively.
- Kept tuition payments up to date on Jackrabbit system.
- Maintained class lists and assisted with any office duties needed throughout school year.
SALES ASSOCIATE
LaDuca Shoes
10.2021 - 12.2021
- Organized and restocked shelves to maintain store visual appeal.
- Boosted customer satisfaction through exceptional service with, addressing concerns, and providing a welcoming environment to ensure customer performs their best in our shoes.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
SUBSTITUTE TEACHER
Kokua
08.2021 - 12.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Developed creative instructional strategies to keep students engaged and motivated.
- Monitored student performance and provided feedback to inform instruction.
CUSTOMER SERVICE AGENT
KForce Inc. (REMOTE)
04.2020 - 07.2020
- Helped over 30 claimants with the Reemployment application process.
- Ensured claimants receive aid and understand their benefits and programs.
- Problem solved case to case issues with current/past claims and payments.
- Advised claimants on resources and guidelines to continue receiving benefits and possible work opportunities.
Education
Bachelor of Arts - Theatre
Florida International University
Miami, FL06.2020
Bachelor of Science - Communications: Broadcast T.V.
Florida International University
Miami, FL06.2020
Skills
- Problem solving
- Event Management
- Production Assistance
- Adobe Premiere Pro
- Customer Service
- Teamwork and Collaboration
- Student Engagement
- Presentation Skills
- Multitasking proficiency
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
BRAND AMBASSADOR
Jewel Events
07.2024 - Current
HOST/ PERFORMER
Fantasy Theatre Factory
02.2024 - 08.2024
FREELANCE STAGE MANAGER
GableStage Inc. / JCAT
08.2023 - 03.2024
ASSISTANT STAGE MANAGER
GableStage Inc.
01.2022 - 08.2023
SALES ASSOCIATE
LaDuca Shoes
10.2021 - 12.2021
SUBSTITUTE TEACHER
Kokua
08.2021 - 12.2021
CUSTOMER SERVICE AGENT
KForce Inc. (REMOTE)
04.2020 - 07.2020
CHOREOGRAPHER/ FRONT DESK
Maria Verdeja School of the Arts (MVSA)
01.2020 - 07.2022
Bachelor of Arts - Theatre
Florida International University
Bachelor of Science - Communications: Broadcast T.V.
Florida International University